Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

888 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
98% Would Recommend
Latest Review 2 days ago

Reviews


MS
Michael S.
Baldwinsville, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2012 Category: Service
Michael said they were very accommodating and they got the job done. He said they called him when the vehicle was ready.
This review was collected via phone interview by Customer Research Inc.

JM
Joseph M.
Mercedes-Benz S420
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2012 Category: Service
Joseph said there is always room for improvement. The service was good and they were fair.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2012 Category: Service
Jim said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

PA
Phil A.
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2012 Category: Service
Phil said this business did what they said they would do and in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

BA
Bob A.
Liverpool, NY
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2012 Category: Service
Bob said he was very pleased with the business and it is always done right the first time.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Minetto, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2012 Category: Service
Spoke with Marilyn. She said there were problems with her vehicle that she could not get fixed. When she took it into this business they were able to fix her vehicle.
This review was collected via phone interview by Customer Research Inc.

CT
Carol T.
Saab 9-5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2012
Upstate Imports resurrects my '01 Saab 95
They seemed competent and the waiting room was comfortable. Reception was helpful and helped order lunch, I came with a pile of work so the day passed quickly with lots of needed work done on my Saab. Now I can definitely keep the car for a few more years. I plan to have it fall apart in my care after a few hundred miles

MT
Mike T.
New York, NY
Volvo V70
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2012 Category: Service
Spoke with Sam. He said he had a good experience and he had no problems with this business.
This review was collected via phone interview by Customer Research Inc.

SR
Spencer R.
Jaguar S-Type
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2012 Category: Service
Spencer said they cracked his windshield after installing the wipers.
This review was collected via phone interview by Customer Research Inc.

MM
Marlesha M.
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2012 Category: Service
Marlesha said this business consistently provides good service. She said the representatives are good people.
This review was collected via phone interview by Customer Research Inc.

TH
Tony H.
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2012 Category: Service
Tony said there was a problem and the woman that dealt with it was exceptional. He chose not to elaborate further. He would absolutely recommend this business to others. They did a wonderful job and he is looking forward to doing business with them for many years to come.
This review was collected via phone interview by Customer Research Inc.

LS
Lawrence S.
Weedsport, NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2012
Only VW Mechanics I Trust
Prior to finding Upstate Imports, I tried 3 other shops and 1 dealership. They were ALL more expensive, and regularly wanted me to have more work done than necessary. I trust Upstate Imports.

MM
Margaret M.
Hicksville, NY
Saab 9-3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Margaret said she went in and got a key made. She said Tina was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

DC
Donnell C.
Syracuse, NY
Mercedes-Benz S500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2012 Category: Service
Donnell said the business's service was better and he chose not to elaborate any further. He enjoyed the business's service, everything was explained well and they got him in and out.
This review was collected via phone interview by Customer Research Inc.

CR
Chris R.
Fulton, NY
BMW 335xi
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/23/2012 Category: Service
Chris said there was quite a long wait for the vehicle to be ready. It was an hour and a half longer than anticipated with no reason given for the delay.
This review was collected via phone interview by Customer Research Inc.

BR
Brandon R.
Syracuse, NY
BMW 525i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2012 Category: Service
Brandon said they did a good job.
This review was collected via phone interview by Customer Research Inc.

CW
Carl W.
New York, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2012 Category: Service
Carl said this business is the most efficient and clean shop ever. They know what they are doing and they do it right.
This review was collected via phone interview by Customer Research Inc.

MG
Matthew G.
New York, NY
BMW 335xi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2012 Category: Service
Matthew said this business provides very nice and friendly customer service.
This review was collected via phone interview by Customer Research Inc.

YK
Yuriy K.
NY
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2012 Category: Service
Yuriy said they were honest. They told him what he needed and he trusts the work they did.
This review was collected via phone interview by Customer Research Inc.

PM
Pat M.
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/13/2012 Category: Service
Pat said his vehicle is currently making a noise since this visit. He said he will try to pinpoint the noise himself before contacting this business. He would 100 percent recommend this business to others.
This review was collected via phone interview by Customer Research Inc.