ReScore Reviews™ (1)
While perhaps a legitimate point, not one to mame when customers are present. My car was done within an hour which I was glad about. As I checked out, even this process was clearly different than in previous visits. I was handed the bill to sign. As I read what was done, the clerk remarked that was all the things that was done and that I would get my own copy. While she did not say this, I was left with the impression that I need not review the bill but only sign it as I Will get a copy to read later.
While the front desk clerk was all business, there was no warm and friendly small talk that would make a customer'experience better and that would leave a positive impression on the customer. In fact, I was thankful to leave this negative, uncomfortable environment. This experience was very different than past visits where the front desk clerk was friendly, helpful and explained what was done to the car and often, someone from the garage wou,d also discuss the work performed. I hope this feedback is helpful and that the business sees a ckmplaint as a gift.
I will continue to recommend the shop in hopes that either it was an unusual day on the day of my visit and not typical or that the atmosphere will change as a rule of this feedback.
I spoke with Diane about her review and her experience.
We recently opened a second location and hired a new receptionist and service manager for the Bville location and they are still learning the new software and new customers and dealing with scheduling between the 2 locations.
Diane was just critiquing how the business was being handled (very much appreciated) and that I should know how she was treated.
I printed this out and let the employees involved read for themselves, they did not seem to realize how they mishandled the situation.
Diane is happy with her service otherwise and said she would be back.
I am sorry you felt your time was wasted driving 2 hours in each direction.
You did not have a conversation with us prior to arriving about coil springs. You did however state that you replaced your tie rods and control arms.
We stand behind our work 100% and that means that we have the right to refuse working on a car if the customer chooses not to perform the recommended work required to do the job properly.
Broken coil springs do not pass NYSI and is unsafe to drive on, and does affect your alignment. Furthermore, seized suspension hardware makes the alignment adjustments impossible to perform.
The failing u-joint was noticed, and you are correct that we said it should not be driven because of that, when that joint fails, you will definetly know.
We do not judge a customer's finacials by the looks of their car, if you refused a tire balance, then so be it.
You recieved a free evaluation of your car before you go on a very long road trip to the Midwest, we are always looking out for the safety of our customer's and everyone else on the roads.
If you feel that we are wrong with our policies, please feel free to contact us.