ReScore Reviews™ (1)
Sorry for the disappointing service and thank you for the feedback.
Your car was towed to us with a dead battery and no start. Upon inspection, we found approximately 3 gallons of water on the drivers floor caused by a plugged roof drain. The water intrusion caused the vehicles' the Immobilizer Module to fail, resulting in the car not starting along with other electrical issues.
We do get cars in all the time with dash lights on i.e., SRS, ABS, Engine light, but customers do not always want us to diagnose those lights out. I apologize for not checking in with you regarding the SRS light.
I also apologize for the oversight on the radio code. We did not turn the radio on and therefore was unaware of this issue.
Regarding the rough idle, we did not notice this on start-up and your vehicle starter without fail once the Immobilizer was readded to your vehicle. There may be another issue present with the vehicle, unrelated to the Immobilzer.
Again, I apologize for your recent experience with us and hope that this Reponse helps clarify any questions you may have. We look forward to continuing to work together in the future.
I am glad Upstate is willing and able to recommend other specialty shops when they encounter a repair not within their realm of expertise, such as upholstery.