ReScore Reviews™ (2)
Emmit an I spoke about the the pricing and he was correct about the state inspection price of $10 and he was indeed overcharged and the oil that was used was of a very high quality and did cost more than his previous oil change last year due to a lesser quality that was used.
Emmit and I have come to an agreement and Emmit is being issued a credit towards his next needed repairs.
While perhaps a legitimate point, not one to mame when customers are present. My car was done within an hour which I was glad about. As I checked out, even this process was clearly different than in previous visits. I was handed the bill to sign. As I read what was done, the clerk remarked that was all the things that was done and that I would get my own copy. While she did not say this, I was left with the impression that I need not review the bill but only sign it as I Will get a copy to read later.
While the front desk clerk was all business, there was no warm and friendly small talk that would make a customer'experience better and that would leave a positive impression on the customer. In fact, I was thankful to leave this negative, uncomfortable environment. This experience was very different than past visits where the front desk clerk was friendly, helpful and explained what was done to the car and often, someone from the garage wou,d also discuss the work performed. I hope this feedback is helpful and that the business sees a ckmplaint as a gift.
I will continue to recommend the shop in hopes that either it was an unusual day on the day of my visit and not typical or that the atmosphere will change as a rule of this feedback.
I spoke with Diane about her review and her experience.
We recently opened a second location and hired a new receptionist and service manager for the Bville location and they are still learning the new software and new customers and dealing with scheduling between the 2 locations.
Diane was just critiquing how the business was being handled (very much appreciated) and that I should know how she was treated.
I printed this out and let the employees involved read for themselves, they did not seem to realize how they mishandled the situation.
Diane is happy with her service otherwise and said she would be back.
6 years as a customer of Upstate Imports and I have never had a reason to look elsewhere for service on either the Mercedes or the BMW.
Great addition to the Baldwinsville business community.
It seems more and more I'm being nudged to make repairs on things that are currently fine with the vehicle. Duration of labor and prices seemed to have slipped as well. I just don't really trust them anymore. They're becoming like every other repair place.