Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

1649 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5Overall Rating 4.2500025/5rating 4.2500025
Original
Overall Rating 1.7499975/5rating 1.7499975rating 1.7499975rating 1.7499975rating 1.7499975
97% Would Recommend
97% Business Response
Latest Review 8 days ago

Reviews


CP
CATHY P.
Kennewick, WA
Verified Customer
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11/27/2011
Windshield Wiper Change
Service is great as always!!!!
However, these new windshield wipers don't seem like very good quality. They leave quite a bit of smears. They are not as good as the ones I bought myself at a parts store last time.

CN
CHARLES N.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2011
Replacing head light
The mechanic, Wayne is so nice and pleasant. He got right on with the problem and fixed it in no time. Thank you for a good service. Mirko is also nice and pleasant too.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/20/2012
Thanks Charles! We appreciate you business and loyalty. Thank you-from all of us at USA Brake & Auto Repair!

TM
TOM M.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2011
Brake Job, etc,
Excellent customer service and friendly staff. Always satisfied with services performed on my vehicles. Very competitive rates.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/22/2011
Thank you Tom! we appreciate your business and your honesty!!

MW
mary jo w.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2011
oil change
despite being a cold, wet, snowy, very busy day... the staff were polite and it did not take nearly as long as I anticipated!
Mirko M., Owner from USA Brake and Auto Repair responded on 11/22/2011
THANK YOU! its always a pleasure having customers patient like you!! we appreciate your business!

DB
DON B.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2011
Brake problems
Great service, will do business again.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/22/2011
Thank you! we appreciate your business!

JG
James G.
Kennewick, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2011 Category: Service
James said in around 2009 he had to have the front wheel cylinder redone, but now it's leaking again, it was guaranteed for a year, and he'll have to have it redone. Other than that, everything has been good.
This review was collected via phone interview by Customer Research Inc.

JM
JEANNE M.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2011
Oil Change
I believe your establishment takes good care of their customers. Thank you for the quotes of work that needs to be done for my car.
Mirko M., Owner from USA Brake and Auto Repair responded on 11/22/2011
thank you! we appreciate your business!

JA
James A.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2011 Category: Service
James said the business used to change his oil and when something went wrong they fixed it.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/07/2011
Thank you James! we will continue to do our best!!! :)

RJ
Robert J.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2011 Category: Service
Robert said they're always really good. Marco is a good guy. Marco works hard and he always does a really good job.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 12/07/2011
Thank You Robert! WE appreciate your business, and we will continue to do our best!!

BE
Bill E.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2011 Category: Service
Bill said they treated him right, he got in and out real quickly, and he was satisfied with the service. It was very pleasant.
This review was collected via phone interview by Customer Research Inc.

MN
Michele N.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2011 Category: Service
Michele stated that this business has awesome employees and really great service.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Richland, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2011 Category: Service
Michael stated that this business does good work. He would like to thank Marco.
This review was collected via phone interview by Customer Research Inc.

GF
Gary F.
Richland, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2011 Category: Service
Spoke with Kris. She said she was happy because they did a good job.
This review was collected via phone interview by Customer Research Inc.

LM
Larry M.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2011 Category: Service
Larry said he has been using the business for 4 or 5 years and they always do a great job.
This review was collected via phone interview by Customer Research Inc.

DO
DENNIS O.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2011
Thank -You !
Thanks to you USA Brake and Auto Repair... For getting te job done fast with really no wait...
Mirko M., Owner from USA Brake and Auto Repair responded on 12/07/2011
Thank you Dennis!! We appreciate your business!!

AC
Arletta C.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2011 Category: Service
Arletta said she trusts them with her vehicle. They are great, efficient and get her right in and out. She has already recommended this business to others.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/15/2011
Thank You Arletta!! WE appreciate your business!!

LM
Lynda M.
Pasco, WA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/07/2011 Category: Service
Lynda said she really likes this business, and they were good.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/15/2011
Thank you Lynda! We appreciate your business! :)

KR
Katherine R.
Richland, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2011 Category: Service
Katherine said this business is very forth coming and showed her exactly what was wrong and why she needed certain repairs.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/15/2011
THANK YOU KATHERINE! THANK YOU FOR YOUR BUSINESS, COME BACK ANYTIME! WE APPRECIATE IT!

DG
Dm G.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2011 Category: Service
DM said this business has always taken care him and he has had no problems here.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/07/2011
Thank you! We Appreciate your business! :)

AG
Andrea G.
Kennewick, WA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2011 Category: Service
Spoke with Craig. He stated that they worked around his schedule and were prompt.
This review was collected via phone interview by Customer Research Inc.
Mirko M., Owner from USA Brake and Auto Repair responded on 10/07/2011
Thank you! Glad we could help! We appreciate your business!!!!