Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69
4.7

( 467 Reviews )

95% Would Recommend
Latest Review 6 days ago

Reviews


ZG
Zackary G.
Arizona
Chrysler Cirrus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2018 Category: Service
Zackary said this business was just a little to expensive for him, but they took care of him.
This review was collected via phone interview by Customer Research Inc.

OO
Oscar O.
Queen Creek, AZ
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/25/2018 Category: Service
Oscar said the business could not find out why the inter-lock device they installed will not let his vehicle start.
This review was collected via phone interview by Customer Research Inc.

VB
Victoria B.
Arizona
Chevrolet Equinox
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2018 Category: Service
Victoria said the staff at the cashier position was rude, sarcastic, and not very helpful. This is why she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CT
CHANDRASEGARAN T.
Chandler, AZ
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/17/2018
Unfriendly customer desk
Front desk manager was not friendly.

GG
Greg G.
Arizona
Dodge Aries
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/09/2018 Category: Service
Greg said this business' prices were too high, much higher than what he paid for his vehicle. He stated they wanted to sell him stuff he did not need at the moment. His check out diagnostic fee was $200.00.
This review was collected via phone interview by Customer Research Inc.

MM
Maria M.
Arizona
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/23/2018 Category: Service
Spoke with Philippe. He said he was not satisfied with his overall experience with this business. The vehicle was taken in for a diagnostic and they charged him $120 just for that service. He stated that he felt that he was overcharged. Due to this issue, he would not recommend them for service.
This review was collected via phone interview by Customer Research Inc.

CB
Carmelita B.
Mesa, AZ
Nissan Murano
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/23/2018 Category: Service
Carmelita said this business did not do anything. She is not satisfied with her vehicle. She ended up missing a funeral because of her vehicle not running right. She is so upset about that. She is unsure if they did a diagnostic test. They were driving her vehicle around. . They never found the problem and told her nothing is wrong with her vehicle. The check engine light comes on and off, and she had to pull over several times to cool the vehicle. She thought it was her battery, but she was told her battery was good and her alternator was checked and she was told it was good too. They told her it could be the transmission, but they are not sure what the problem is. She does not like the service at this business. She had to pay $57 and change to get the vehicle back from them. She asked for a loaner to attend the funeral, and they told her they can not offer her a vehicle.
This review was collected via phone interview by Customer Research Inc.

MA
Marcia A.
Phoenix, AZ
Buick LeSabre
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/17/2018 Category: Service
Marcia said she was not very happy because this business didn't do certain things right when they were putting the vehicle back together, so she took her vehicle somewhere else.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
Tempe, AZ
Chevrolet Silverado 1500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/07/2018 Category: Service
Ryan said the business did not tell him there would be a charge beforehand for the diagnostic that he did not even need.
This review was collected via phone interview by Customer Research Inc.

OO
Oscar O.
Queen Creek, AZ
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2018 Category: Service
Oscar said the staff did a good job, but there is a problem with the starter. It clicks, but sometimes the engine won't turn on. He will recommend this business if they fix the problem, but until then, he won't recommend it.
This review was collected via phone interview by Customer Research Inc.

TB
Tammi B.
Queen Creek, AZ
Dodge Intrepid
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/13/2018 Category: Service
Spoke with Cassidy. She said nothing the business did worked, and they let her leave the lot with a vehicle that wasn't working.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Gilbert, AZ
Chevrolet Impala
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/29/2017 Category: Service
Robert said he had $150 repair work done. The business said they would waive the tow fee if he had the repairs done but he only had one thing done and they would not waive the fee.
This review was collected via phone interview by Customer Research Inc.

AL
Andrea L.
Mesa, AZ
Honda Civic
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/24/2017 Category: Service
Andrea said this business is not honest and she would not recommend them to others.
This review was collected via phone interview by Customer Research Inc.

AE
Anthony E.
Mesa, AZ
Jeep Liberty
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/04/2017 Category: Service
Anthony said this business told him his vehicle would be ready in 2 weeks, but they had it for a month. He called them everyday asking about his vehicle. They told him his vehicle would be ready the next day, and this went on for a week and a half.
This review was collected via phone interview by Customer Research Inc.

CH
Chiquita H.
Mesa, AZ
Kia Sedona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2016 Category: Service
Chiquita said this business was really good about picking up her vehicle. However, the price was ridiculous because they charged her 10 percent more than she was originally quoted.
This review was collected via phone interview by Customer Research Inc.

AO
ALLEN O.
Mesa, AZ
Ford Mustang
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/12/2015
ok
My bill was 1200 and $70 ......700 of that was in labor... Probably time to find another repair man to take all of my vehicles to...... Would I recommend somebody for this business I would tell them to take out a loan the labor cost will be over half the bill

LT
Lisa T.
Chandler, AZ
Lincoln LS
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/15/2015 Category: Service
Lisa said this business was horrible to work with. Her battery was still dead afterwards and the vehicle is no longer working. She would not recommend this business over the reasons already mentioned.
This review was collected via phone interview by Customer Research Inc.
RICHARD T. from Valley Express Auto Repair responded on 07/22/2015

Mrs Tiller, We are sorry that you were not happy with your interlock reinstall. We were only authorized to reinstall your device not diagnose any other problem. If you are still encountering automotive problems, please give us a call and we would be happy to schedule you for a full diagnostic and correct any problems found related to your other shop removing the device. Again we are sorry for the confusion about what services would be provided.


FM
Fred M.
Arizona
Mercedes-Benz C230
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2015 Category: Service
Fred said this business refused to give him any discount when they realized he was going to have the repairs done at a later time. He would not recommend this business for service because he did not like the way the situation was handled by the person he spoke with and they did not show any customer appreciation. He will be having the repair performed somewhere else.
This review was collected via phone interview by Customer Research Inc.

MC
Maria C.
Dodge Grand Caravan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2012 Category: Service
Spoke with Nick. He said he brought his vehicle to this business for service on the power steering. He was told this repair would not be covered under his warranty. This establishment told him the rack and pinion was burnt out and needed replacing as well. Nick went to another business to get a second opinion, where he was told there was nothing wrong with the rack and pinion.
This review was collected via phone interview by Customer Research Inc.

DB
Derreck B.
Buick LaCrosse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/23/2012 Category: Service
Derreck said the personnel at this business were extremely rude and everything was a huge hassle. He said this business would not give him any straightforward answers and they provided poor customer service. He said he would not recommend this business to others based on this experience.
This review was collected via phone interview by Customer Research Inc.