couldn't ask for better service
Keep up the great work.
I am sorry you feel you you had a bad experience with us. We have tried twice to call you to get a better understanding of what you feel we did wrong. When the vehicle was brought in your concern was the vehicle was shaking. We preformed an inspection and found the brakes were worn out and the rotors had significant lateral runout causing the shaking you were feeling. We recommended replacing the front and rear brake pads and rotors.
However to get a little more in depth, you have a Ford F150 where the amount of labor to remove the brake pads on the front is more significant than most pickup trucks. Due to the lateral runout and the thickness of the rotors, the rotors and pads on both the front and rear needed to be replaced. We gave your son the option of replacing the rotors with an option that will make doing the brakes significantly cheaper the next time or we could put on the rotors that were original equipment which would be a cheaper option now, however the next brake job would require a higher amount of labor. The most expensive option would have been $1150.00 with the updated rotors for the front. This includes front and rear pads and rotors for the rear and includes tax and labor. With the original equipment rotors it would have been $990.00. Your son was notified of the pricing and he left tellingd us he would return after Christmas to get the work done.
Since then we have heard nothing from you until now. I do not know what would have cost $5000.00 to repair. Everything that we work on has a nationwide 2 year 24,000 mile warranty, and we stand behind everything we do. If you would like to discuss any of this further please do not hesitate to call us.
As for Adam your technician, he is by far the best I've seen in many years (and I'm 68 years old) not only is he a professional, but his amount of knowledge is amazing for all of the different types of vehicles and trucks he services.
Its a nice feeling of confidence to bring all my vehicles to Valley Smog and Repair, keep up the good work.