Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

658 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 18 days ago

Reviews


BM
Brianne M.
Washington, DC
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2014 Category: Service
Brianne said they have always done a great job.
This review was collected via phone interview by Customer Research Inc.

GR
Gary R.
Virginia
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2014 Category: Service
Gary said everything was great. He was surprised by the price because they had to use a special oil. The manager was great and honored an expired coupon.
This review was collected via phone interview by Customer Research Inc.

RZ
Rami Z.
Falls Church, VA
Jeep Commander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Service
Spoke with Bob. He said they are kind, quick and he does not have to wait long.
This review was collected via phone interview by Customer Research Inc.

YD
Youssef D.
Virginia
BMW 328i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Service
Youssef said this business changed his brakes, oil, and transmission. He said they are very good.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2014 Category: Service
Youssef said his vehicle broke down on the road. He called this business 5 or 6 times about towing it. He had to call someone else to tow his vehicle. The service was good.
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 10/09/2014

Thank you Joseph for taking our call. I'm glad we had our conversation to clear out the confusion that you had with our third-party rating company.


MC
mike c.
Falls Church, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2014
Awesome Place
This people know what they're talking about. I took my car to then on Friday and my car works so much better now.

BB
BOB B.
Falls Church, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2014
fast efficient friendly
been going here for years and will always come back. staff is excellent and service is exceptional

SS
SUE S.
Falls Church, VA
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2014
Just good service!
Provided diagnostic assessment of the problem; provided available repair options; provided a detailed cost estimate; and accomplished the work on an expedited basis.

EB
evan b.
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2014
Quick Oil Change
I come here for all regular scheduled maintenance on my civic. Very fast oil change, reasonable prices, and personable staff. They are a business that wants to make money but unlike other competitors in this industry, they are very honest about what regular work needs to be done in your car and what can wait.

NS
Nilesh S.
Falls Church, VA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2014 Category: Service
Nilesh said the person who assisted him was knowledgeable but he is still waiting for a quote from the business for other repairs and services.
This review was collected via phone interview by Customer Research Inc.

LH
Lee H.
Mc Lean, VA
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2014 Category: Service
Lee said he has been going to this facility for many years and the service is always very quick. They are always courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

MC
Michelle C.
Mc Lean, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2014 Category: Service
Michelle said the business always provides her with good service.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
Falls Church, VA
MINI Cooper
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2014 Category: Service
Andrew said the service was good but expensive.
This review was collected via phone interview by Customer Research Inc.

TM
TRISHA M.
Falls Church, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2014
courtesy of staff & convenience
The staff is always courteous and punctual.

DW
DANIEL W.
Falls Church, VA
Volkswagen Vanagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2014
Took great care of 1985 VW Transporter!
Once again the gang at the Falls Church, Valvoline Express Care did a great job! Thank you.

FA
firas a.
Falls Church, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2014
The realt the best
I buy my car from them and I always make my mantinance there .
They are the best .

JC
Joy C.
Falls Church, VA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2014 Category: Service
Joy said they always do a good job. She only takes her vehicles to them, and nowhere else.
This review was collected via phone interview by Customer Research Inc.

KS
kevin s.
Falls Church, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2014
Highly Recommended
Great service again - they're my go-to for all my car needs!

SS
SUE S.
Falls Church, VA
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2014
Pre-service discussion of action
Friendly and convenient automobile services, perfect for my needs

KN
kzileine n.
Burke, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014
experienced mechanics, get the job done at a decent price! good people
Just moved out here, it was hard to find a good place to take care of my car because people are just crooks and want to rip you off! I'm glad I found this place, I will definitely be going back there!

TG
TIM G.
Annandale, VA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2014
?
That everyone works together and it a family environment .