Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

641 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 11 days ago

Reviews


SS
SUE S.
Falls Church, VA
Mercury Mountaineer
Verified Customer
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08/24/2014
Pre-service discussion of action
Friendly and convenient automobile services, perfect for my needs

KN
kzileine n.
Burke, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2014
experienced mechanics, get the job done at a decent price! good people
Just moved out here, it was hard to find a good place to take care of my car because people are just crooks and want to rip you off! I'm glad I found this place, I will definitely be going back there!

TG
TIM G.
Annandale, VA
Ford Ranger
Verified Customer
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08/12/2014
?
That everyone works together and it a family environment .

JM
Josephine M.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2014 Category: Service
Josephine said the service was excellent and the people were friendly.
This review was collected via phone interview by Customer Research Inc.

PB
PAUL B.
Falls Church, VA
BMW 330i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2014
Professional and Customer friendly
Excellent customer service

SC
Steve C.
Arlington, VA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2014 Category: Service
Spoke with Steve's wife. She said the service was very good and she has recommended them several times.
This review was collected via phone interview by Customer Research Inc.

NK
Nathan K.
Oakton, VA
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2014 Category: Service
Nathan said this business was honest and they did not try to upsell everything. They took care of what he went for.
This review was collected via phone interview by Customer Research Inc.

RF
Robert F.
Shenandoah, VA
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2014 Category: Service
Robert said he liked that everyone was nice and friendly. They made him very comfortable and communicated well.
This review was collected via phone interview by Customer Research Inc.

AK
ART K.
Great Falls, VA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014
Excellent as Always
Always great service.

SV
Sanjiv V.
Falls Church, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Sanjiv said the service he received was good.
This review was collected via phone interview by Customer Research Inc.

WL
Wes L.
Falls Church, VA
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2014 Category: Service
Wes said it was quick and easy.
This review was collected via phone interview by Customer Research Inc.

SF
Salif F.
Potomac, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2014 Category: Service
Salif said they did a great job on his vehicle, and it was done on time. They also noticed something else on his vehicle was broken, and they gave him an estimate for getting it fixed. He really appreciates that.
This review was collected via phone interview by Customer Research Inc.

JC
JONG C.
Falls Church, VA
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2014
Great service - Very Professional
Valvoline Express is friendly, professional and knowledgeable.

SK
Steve K.
Falls Church, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2014 Category: Service
Steve said this business is very good and provide excellent service. He recommends them on a regular basis.
This review was collected via phone interview by Customer Research Inc.

PC
PARAYNO C.
Alexandria, VA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2014
Fantastic Customer Service
Everyone at this location was extremely nice. It is clear that this shop aims to provide top notch customer service. As soon as I walked into the door of the shop, I was promptly greeted and asked how they could help me. The mechanic made sure to go over the service options and give honest advice as to the right service and he set clear expectation as so the time it would take to complete the work. I was able to wait in the office while the work was being completed, and connect to wi-fi to finish off work that I had to do while I waited.

To be honest, I was surprised at the high level of customer service this shop provided. Would definitely continue to get routine service at this location and would recommend them to friends and family.

TM
TRISHA M.
Falls Church, VA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014
friendly service
Efficient and thorough

KB
KEN B.
Falls Church, VA
Subaru Legacy
Verified Customer
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07/11/2014
Great customer service
Thank you ! I don't get a chance to check my wifes car the way I should. At her last visit you found she had a tail light out and replaced it. Thanks again!!

RA
Richard A.
Falls Church, VA
Acura 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2014 Category: Service
Richard said the business is quick and good.
This review was collected via phone interview by Customer Research Inc.

BP
Brittany P.
Arlington, VA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Brittany said the business was very nice and did exactly what needed to be done.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Falls Church, VA
MINI Cooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2014 Category: Service
Brad said the business was quite helpful.
This review was collected via phone interview by Customer Research Inc.