Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

622 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 9 days ago

Reviews


JP
Jason P.
Falls Church, VA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Jason said the business has great customer service and they are very helpful and thorough.
This review was collected via phone interview by Customer Research Inc.

JW
Jayna W.
Falls Church, VA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Jayna said this business is doing a great job. They always perform good work and advise him of how long it will be before his vehicle will need more service.
This review was collected via phone interview by Customer Research Inc.

SS
Saif S.
Falls Church, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
Saif said this business did a really good job and he was really satisfied with the service he got from them. They have nice guys on staff and he likes dealing with them. He takes both of his vehicles to the business for service because it only takes them 10 minutes to do an oil change. He wants to thank them for the service.
This review was collected via phone interview by Customer Research Inc.

EZ
Emily Z.
Arlington, VA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Emily said the staff honored her coupon for an oil change. They were very fast and they did a good job. The staff are very patient. They have good attitudes and they gave her another coupon. They gave her peace of mind. She is very happy.
This review was collected via phone interview by Customer Research Inc.

LG
Levani G.
Falls Church, VA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2017 Category: Service
Levani said his experience was nice. He is happy with the service the staff did.
This review was collected via phone interview by Customer Research Inc.

MZ
MINGSHAN Z.
Mc Lean, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017
The shop is nice and clean, and service was prompt.
The shop is nice and clean, and service was prompt.

KS
Kurt S.
Washington, DC
Lexus RX 300
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Kurt said he enjoyed the service this business provided.
This review was collected via phone interview by Customer Research Inc.

EK
elsie k.
Mc Lean, VA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2017
Fast, reliable, and honest
I’ve been a patron of Valvoline for several years. I have been consistently pleased with their service. When they have brought potential parts and maintenance issues to my attention — and this has rarely occurred — I have had no concerns about their suggesting needless services.

MG
mindy g.
Falls Church, VA
Land Rover LR3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017
The people are so helpful!
I’m always worried about getting ripped off with my car but these guys are so transparent and helpful. They’re not condescending and they never try and rip you off. I go to them for everything. They’re super quick and honest.

SJ
sayaka j.
Haymarket, VA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2017
Great customer service
Fast, honest, helpful, professional.

KC
Ken C.
Falls Church, VA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2017 Category: Service
Ken said the staff at the receptionist desk were very friendly and helpful. They can out and looked at his dash. They answered his questions at no charge.
This review was collected via phone interview by Customer Research Inc.

ME
Mustafa E.
Arlington, VA
Toyota Matrix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2017 Category: Service
Mustafa said this business did an excellent job.
This review was collected via phone interview by Customer Research Inc.

AJ
Anurag J.
Mc Lean, VA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Anurag said the service was pretty fast and his vehicle is running smoothly. Scott was pretty nice and the staff gave him good advice.
This review was collected via phone interview by Customer Research Inc.

LT
LISA T.
Falls Church, VA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017
Trusting
great experience as always. I never feel like I'm getting cheated there. Luis and Mikey are awesome!!!!

ND
Naghmeh D.
Mc Lean, VA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2017 Category: Service
Naghmeh said the employees are always courteous. They are honest with their work. The service was very well done.
This review was collected via phone interview by Customer Research Inc.

JS
JOHN S.
Falls Church, VA
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2017
Great Service
Staff is very helpful and the service is great. I've been going here for over a decade. The customer service is top notch.

GD
george d.
Falls Church, VA
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017
Trustworthy and skilled
I have been coming here for about three years for routine maintenance. I have always found the staff very friendly, competent, and trustworthy. Most recently, my car developed a rattle in the suspension. John correctly diagnosed it and fixed it for a very reasonable price. This is my go to place for any car issue.

MF
Moises F.
Falls Church, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Moises said this business provided good service.
This review was collected via phone interview by Customer Research Inc.

CP
Chloe P.
Annandale, VA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2017 Category: Service
Chloe said they are always very nice and honest when she goes there.
This review was collected via phone interview by Customer Research Inc.

JB
Josh B.
Fairfax, VA
Chevrolet Cruze
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Josh said he thought the service was a little expensive.
This review was collected via phone interview by Customer Research Inc.