Valvoline Express Care

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703-532-3500
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Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

599 Reviews

5 star
89%
4 star
8%
3 star
1%
2 star
<1%
1 star
1%

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 3 days ago

Reviews

YD
Youssef D.
Virginia
BMW 328i
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ReScore Review™
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2014 Category: Service
Youssef said this business changed his brakes, oil, and transmission. He said they are very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/01/2014 Category: Service
Youssef said his vehicle broke down on the road. He called this business 5 or 6 times about towing it. He had to call someone else to tow his vehicle. The service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
George A. from Valvoline Express Care responded on 10/09/2014

Thank you Joseph for taking our call. I'm glad we had our conversation to clear out the confusion that you had with our third-party rating company.

LW
Lindsay W.
Fairfax, VA
Nissan Versa
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Lindsay said the employees were quick and did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BF
Benny F.
Great Falls, VA
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Benny said her overall experience was really good. She got her vehicle back the next day. They explained everything.
Recommended
This review was collected via phone interview by Customer Research Inc.
SJ
Sylvia J.
Falls Church, VA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Sylvia said the staff member at the front desk does a very good job and he is very genuine. He points things out that the vehicle possibly needs and explains those things thoroughly, but he doesn't put any pressure on her.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Jordan M.
Annandale, VA
Honda CR-Z
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jordan said the vehicle was fixed and there were no complications. Everything worked out great.
Recommended
This review was collected via phone interview by Customer Research Inc.
AS
Anancth S.
Brooklandville, MD
INFINITI G37 Coupe
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Ananch said the service was a little expensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
BS
Ben S.
Falls Church, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Ben said the business has the best prices.
Recommended
This review was collected via phone interview by Customer Research Inc.
ES
Eric S.
Falls Church, VA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Eric said the staff know what they are doing and it was quick. They made everything easy.
Recommended
This review was collected via phone interview by Customer Research Inc.
SJ
Sarah J.
Falls Church, VA
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Sarah said the staff members were good all around, as they were efficient and prompt.
Recommended
This review was collected via phone interview by Customer Research Inc.
OM
Olivia M.
Falls Church, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Olivia said that everything at the facility went smoothly and they were quick.
Recommended
This review was collected via phone interview by Customer Research Inc.
LF
Lizz F.
Richmond, VA
Honda Fit
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Lizz said the business provided a good price and they finished on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
NA
Nareuday A.
Arlington, VA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Spoke with Narendar. He said the staff did the job very quickly. They finished within 10 minutes during his visit. It was a great experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
MK
Michel K.
Bunker Hill, WV
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Michel said the staff were very nice, professional, prompt, and the price was right.
Recommended
This review was collected via phone interview by Customer Research Inc.
AF
Amaya F.
Falls Church, VA
Mazda Mazda3
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Amaya said the service was timely and the staff did what she asked them to do.
Recommended
This review was collected via phone interview by Customer Research Inc.
JJ
Jomy J.
Falls Church, VA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Jomy said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
EU
Edward U.
Falls Church, VA
Chevrolet Chevy Express
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Edward said his experience at the business has always been very good, and they give convenient service.
Recommended
This review was collected via phone interview by Customer Research Inc.
AH
Arif H.
Mc Lean, VA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Arif said the staff is very friendly and thorough.
Recommended
This review was collected via phone interview by Customer Research Inc.
MW
Michelle W.
Virginia
Lexus RX 450h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Michelle said it was great. It was quick and fast service.
Recommended
This review was collected via phone interview by Customer Research Inc.
JL
Joe L.
Falls Church, VA
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Joe said the staff was very personable and took care of his vehicle right away. The guys were really good and he has used them in the past.
Recommended
This review was collected via phone interview by Customer Research Inc.
AL
Abby L.
Silver Spring, MD
Volkswagen Tiguan
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018 Category: Service
Abby said it was fine service.
Recommended
This review was collected via phone interview by Customer Research Inc.