Reviews
Verified Customer
Verified Customer
Verified Customer
Verified Customer
Hi Jim!
We feel the same way about our hardworking technicians here at Van Horn! The unsung heroes and foundation to a great dealership and service experience! Thank you for the kind feedback and returning our survey, it really is appreciated by all of us here!
We look forward to helping you maintain your Hyundai for years to come!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
his explanations of the work needed. I find the staff to be very pleasant to interact with.
I do have one suggestion for a 100% positive experience. After driving my vehicle through
the service door, I entered the office to announce that I was there for my appointment.
I didn’t get the chance because a woman with long dark hair brusquely questioned,
“Do you have an appointment?” I felt I should have been greeted with a pleasant,
“How can we help you?” I responded with my information which I then had to give again
to Joshua—who was pleasant. I don’t know who this woman was, but she wasn’t there to
help check me in ---all she did was make me feel uncomfortable. She could have spoken
with a pleasant positive attitude towards a customer.
I have been coming to Hyundai since 2013 and am usually greeted by a very pleasant staff.
Hi Kay!
Our sincerest thanks for taking the time to complete this survey with a perfect 5 star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We know there are a lot of choices when it comes to servicing your 2013 Hyundai Elantra and we are so grateful you chose us!
We look forward to seeing you next visit!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Dear Kay,
When your survey first came over last night, the comments were not attached so I wanted to reach back out and offer my sincerest apologies regarding the young lady who greeted you. We will certainly bring this to her attention as a teaching moment as we want all of our valued customers to feel like family when they are here.
Please let me know if there is anything I can do to help!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
It was unfortunate that a problem arose with the Palisade. Their service people were diligent in looking into the problem, and contacting the people that could help them track down the issue. After a short time, my wife had her Palisade back, all fixed and ready to roll.
I've been taking vehicles to Van Horn for 10 years, and they are polite and easy to work with. I would recommend them to anyone, and when it comes time that I end up getting another vehicle, that's where I'm going!
Hi Blaine!
Wow! Thank you so much for the kind and heartfelt feedback! Having amazing customers like you and your wife make it easy for us to love what we do!
We were more than happy to get the Palisade in tip-top running order and back on the road as fast as possible!
We look forward to helping you maintain your Hyundai for years to come and also look forward to helping you into your next vehicle when you are ready!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Dear Ewa,
We absolutely love providing excellent customer service and exceptional experiences for our Van Horn guests! When you are here we want you to feel like family!
Our sincerest thanks for taking the time to leave such wonderful feedback and for taking the time to complete this survey with a perfect 5 star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!
Kind regards.
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Diane!
We know there are a lot of choices when it comes to servicing your 2016 Hyundai Elantra, and we thank you for choosing us! We absolutely love providing exceptional experiences for our Van Horn family when they are here!
As always, we thank you for your valued business and look forward to seeing you next time!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hello!
We know that great experiences start with a great staff! I will pass along your kind words to Kevin and Josh! We are lucky to have them leading our service team here at Van Horn Hyundai of Fond du Lac!
Thank you for choosing us to service your 2010 Hyundai Elantra and for taking the time to fill out our survey with a perfect 5 Star Score!
As always, we thank you for your valued business and look forward to seeing you next time!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Michael,
Fixed right the first time is what we do here! With easy and schedule accommodating appointments to boot!
Thank you for choosing us to service your 2016 Hyundai Elantra and for taking the time to fill out our survey with a perfect 5 Star Score!
As always, we thank you for your valued business and look forward to seeing you next time!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Jeff!
Thank you for the fantastic feedback! We love providing exceptional service for our guests and their vehicles! We are here for you and any vehicle issues!
Thank you for choosing us to service your 2015 Hyundai Santa Fe Sport and for taking the time to fill out our survey with a perfect 5 Star Score!
We look forward to seeing you next time!
Thank you,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Dear Walter,
Thank you for choosing us to service your 2019 Hyundai Tucson and for taking the time to fill out our survey with a perfect 5 Star Score! We are sorry you missed the coffee/hot chocolate machine, but do hope you were still able to enjoy the snacks and coffee provided!
We look forward to seeing you next time!
Thank you,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Goran!
We love providing wonderful experiences that keep our guests coming back!
Thank you for choosing us to service your 2016 Hyundai Elantra and for taking the time to fill out our survey with a perfect 5 Star Score!
We look forward to helping you keep your vehicle in tip-top shape!
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hello!
Thank you for choosing us to service your Hyundai Elantra and for taking the time to fill out our survey with a perfect 5 Star Score!
We are so happy to see you had a great visit! We really do strive for exceptional experiences every time you are here!
Thank you,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Judy!
Thank you for choosing us to service your 2015 Hyundai Sonata and for taking the time to fill out our survey with a perfect 5 Star Score! Your feedback is always appreciated by all of us here. I am so sorry to hear about the cookies. I will mention this to our front desk receptionist for you. We truly want every visit here to be exceptional! Including great amenities like a comfortable customer lounge with snacks!
We look forward to seeing you next time with plenty of cookies!
Thank you,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Bob!
Thank you for your kind words. We really do try to provide exceptional experiences here at Van Horn Hyundai, which starts with a top-notch staff!
We are so happy to see you had such a great visit and we look forward to helping you take great care of your 2011 Hyundai Sonata in the future!
Kind regards,
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Ewa!
Thanks so much for the review! We are so lucky to have such great customers, like you! We are so happy to see you had a 5 Star visit! We really do strive for exceptional experiences every time you are here!
We look forward to seeing you later this week to get your new gravel shield installed!
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi James!
I am so happy to hear that Ben and our amazing Van Horn team took such great care of you when you were recently in with your 2016 Hyundai Sonata for new tires! Just in time for the snow!
We really do strive for exceptional experiences every time you are here and thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!
We look forward to helping you maintain your vehicles for years to come!
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Richard!
We are so happy to see you had a 5 Star visit when you were recently in with your 2017 Hyundai Santa Fe! We really do strive for exceptional experiences every time you are here!
Thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!
We look forward to helping you maintain your vehicles for years to come!
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Verified Customer
Hi Matthew!
Thank you for taking the time to complete our survey! Your feedback and valued business are appreciated by all of us here at Van Horn Hyundai of Fond du Lac!
We are so happy to see you had a 5 Star visit when you were recently in with your 2012 Hyundai Sonata! We really do strive for exceptional experiences every time you are here!
We look forward to helping you maintain your vehicles for years to come!
Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500