Van Horn Hyundai Fond Du Lac

Hi Christine! 

Thank you so much for the fantastic feedback! Those are all of the boxes we try to check each and every time you are here! We truly care about providing an experience that keeps you coming back! 

We know there are a lot of choices when it comes to servicing your 2017 Hyundai Elantra, and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 

 

Kind regards,

Hi Gracie!

We know there are a lot of choices when it comes to servicing your 2016 Hyundai Sonata, and we thank you for choosing us! We are so happy to see you had a 5 Star Experience when you were here! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 

Kind regards, 

Hi Pamela! 

It is our passion to provide the staff and experiences that keep you coming back to Van Horn!

We know there are a lot of choices when servicing your 2008 Hyundai Santa Fe, and we thank you for choosing us!

We are so happy to see you had a 5 Star Experience when you were here! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Hello! 

We truly care about you and your Hyundai and it is our pleasure to take care of both! We agree proactive instead of reactive is the best course of action when it comes to feeling safe on the road! We want to provide exceptional experiences that keep you coming back! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 


Kind regards, 

Dear Jim, 

Thank you for taking the time to speak with me today about your experience and survey. I really appreciate it. We truly value you as a customer and want to make this right for you. 

I am glad that at the very least we are getting your tire rotation taken care of and alleviating some of the hassle of another visit by providing pick up and delivery. 

As we discussed, if there is ANYTHING else we can do to help remedy this situation for you and restore your confidence in us, please do not hesitate to reach out to me. I am here to help! 


Kind regards, 

Dear Jim, 

Thank you so much for taking the time to re-score your survey! We can't thank you enough! 

It is our absolute pleasure to make this right for you! You truly are a valued customer here at Van Horn and we want to keep it that way! 

We look forward to taking care of all of this for you on Monday! 

As always, please do not hesitate to reach out to us at any time! We are here to help! 


Kind regards, 

Hello!

We are so happy to see you had a 5 Star Experience when you were here! We really do strive for exceptional visits that keep you coming back! Our biggest thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to helping you maintain your Hyundai for years to come!

Kind regards, 

Dear Bernice, 

Thank you for taking the time to return our survey and for the valuable feedback. It truly is appreciated as it is the only way we are able to improve your experience when you are here! We completely agree communication is paramount and are always looking to improve upon this for our valued guests. 

I would also like to extend our apologies regarding the lack of updates at your last appointment. Again, this is always something we are looking to improve upon! 

If there is anything I can help with, please do not hesitate to reach out to me directly! That's what I'm here for! 

Kind regards, 

Hi Richard!

It is customers like you that make us love what we do! We absolutely love providing an exceptional experience from start to finish every time you are here! Thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai! 

We look forward to helping you maintain your Hyundai Santa Fe for years to come! 

Hi Lynda! 

We are so happy to see you had a 5 Star experience when you were recently in for service with your 2016 Hyundai Sonata! Thank you for taking the time to return our survey and for the positive feedback!

We look forward to helping you maintain your Hyundai for years to come! 



Kind regards, 

Hello! 

We are so happy to see you had a great visit and experience when you were recently in for service! Thank you for taking the time to return our survey and for the positive feedback!

We look forward to helping you maintain your Hyundai for years to come! 

Kind regards, 

Good day,

I am sorry to hear about your recent service visit.  After reviewing your last repair details, it looks like it may have been lacking a decent explanation of the noise issue; and obvious follow up on the oil leak and sunroof shade concerns.  We do have your sunshade, and we do need to reevaluate the oil leak as we have installed oil dye, that may also be the source of the odor you mentioned.  I will have Niki our appointment coordinator reach out to you today to get you set up with an appointment to resolve the sunroof and oil leak concerns.  At that time, I would like to drive with you to hear the noise in the rear of vehicle so we can determine a course of action to repair.  If you have any additional concern, please feel free to contact me directly at 920-322-6500.  Thank you for providing your feedback.  It is our ultimate goal to resolve your issues and keep your car in tip top shape! 

Kevin Geldreich - Service Manager

Dear Enrique, 

Thank you so much for taking the time to re-score your survey. I am so glad we were able to get you and your Santa Fe back in and fixed right! We truly do care about you as our guest and keeping your vehicle in tip-top shape! I will pass along your kind words to Josh and the team, they truly are appreciated by all of us here! 

Safe travels on your road trip! 

Kind regards, 

Hi Kevin! 

We know how valuable your time is and love being able to provide fast and friendly appointments here!

Thank you for returning our survey! All of us here at Van Horn Hyundai Service really appreciate it!

We know that there are a lot of options when choosing service for your Hyundai Veloster, and we thank you for choosing us! 




Kind regards, 

Hi Jeff!

We can't thank you enough for the fantastic feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai really appreciate it! We are so grateful to have amazing customers like you!

We look forward to seeing you and your Hyundai Santa Fe Sport next time!





Kind regards, 

Hi John! 

I will pass along your kind words to your service advisor, Josh! We are lucky to have him here on our service team!  

Thank you for the fantastic feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai really appreciate it! 

We look forward to seeing you and your Hyundai Tucson next time!

Kind regards, 

Hi Matthew!

Thank you for the kind feedback and for taking the time to return our survey! All of us here at Van Horn Hyundai really appreciate it! 

We really do strive for exceptional experiences every time you are here! We look forward to seeing you and your 2012 Hyundai Sonata next time!

Kind regards,