Vancouver Toyota


Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

10562 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 4.3846179/5Overall Rating 4.3846179/5Overall Rating 4.3846179/5Overall Rating 4.3846179/5rating 4.3846179
Original
Overall Rating 1.9999987/5rating 1.9999987rating 1.9999987rating 1.9999987rating 1.9999987
95% Would Recommend
Latest Review about 13 hours ago
DIDGET D. on 10/19/2017
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"key security system computer code replaced"
Great communication, followup, customer service, taking the extra step to problem solve
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 08:48 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, Dodget. We appreciate your business! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
DARLENE E. on 10/19/2017
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"Staff was Courteous, helpful and respectful."
Everyone was very respectful, courteous and knowledgable. They wee helpful and able to answer all of our questions.
Vehicle: Toyota 4Runner
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 05:50 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for your kind words, Darlene. We appreciate your business! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
ALEX G. on 10/19/2017
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"Diagnosis"
Diagnosed the problem I had with my truck and fixed it for free because it was a minor issue
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/17/2017
Review Created: 10/19/2017 04:33 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

We appreciate your business, Alex. Thank you for your wonderful review! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
MAURA T. on 10/19/2017
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"Easy Recall Fix"
Went in to a get a few recalls fixed up. Easy to make an appointment, and get it and get out. Thanks!
Vehicle: Toyota RAV4
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 04:08 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

We're very glad to hear your visit went so well, Maura. Thank you for the 5 star review! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
CATHY K. on 10/19/2017
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"Knowledge, concern, caring, qualified, good communication skills"
Did not try to sell me on work not needed. Good evaluation of my car's needs. Future recommendations. Honesty is very important, above profits.
Vehicle: Toyota Prius
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 02:45 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, Cathy. We appreciate you! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
DIMITRIY I. on 10/19/2017
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"The best Toyota dealership!!! 5+++ Stars ✨ "
Came in for my first oil change on my 2016 Avalon and in addition I wanted my windows tinted, so Kristine was my service writer and she is AWESOME she made everything go smoothly without any issues! 5+++ Stars ✨
Vehicle: Toyota Avalon
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 02:45 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

We appreciate your business, Dimitriy. Thank you for your kind words! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
KATHLEEN R. on 10/19/2017
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"My visit to Vancouver Toyota"
I am very pleased with taking my Toyota Corolla into Vancouver Toyota for maintenance. They are very competent. Very one is very nice.
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/18/2017
Review Created: 10/19/2017 02:27 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for your wonderful review, Kathleen. We're happy to hear your visit went so well, and we look forward to seeing you again. 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
MELISSA C. on 10/19/2017
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"Accommodations & Flexibility "
With a very busy schedule, two full time jobs, etc.. its tough to find time to bring my car in. As I have been in the past, working with Shadi, he has always been very prompt, helpful and known to "go the extra mile". We ran into a miscommunication issue with someone who took a phone call from me,, as well as Brady's Automotive whom both failed to pass a message along to Shadi. I was quite upset to find out my car that I had dropped off had sat in the service lot all day to find out that nothing was done to my car. It set me off into a panic attack. Shadi assured me he would figure out a solution. He shared this with his manager, and both had set me up with the open inviation to have my car picked up and delivered from my work place. I cant express how thankful I am for this. This upsetting moment was flipped back to a positive happy experience, as I usually have with Toyota Vancouver. Thanks to you Shadi and manager for making this happen.
You are appreciated!
~MC
Vehicle: Toyota Camry
Category: Service
Service Date: 10/17/2017
Review Created: 10/19/2017 12:55 PM
Lynn Q., Customer Service Rep at Vancouver Toyota responded on 10/19/2017

Dear Melissa,
Thank you so much for the positive review. I will pass your 
comments on to Shadi
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
JASON Z. on 10/19/2017
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"very nice people.allway helping"
The best dealer
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/17/2017
Review Created: 10/19/2017 02:24 AM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, Jason. We appreciate you! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
JUNE S. on 10/19/2017
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"Excellent."
Fadi was my service person. Fun personality, took care of my concerns in a kind prossional manner as I'm older and disabled.. I think this guy would be great in sales.
Vehicle: Toyota Sienna
Category: Service
Service Date: 10/17/2017
Review Created: 10/19/2017 12:18 AM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

We appreciate your business, June. Thank you for the 5 star review! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
CAROL M. on 10/18/2017
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"Always great!"
They finished in less than an hour even though my car needed a couple extra things. It's such a joy to sit in their waiting area and relax, read and drink a latte!
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 10:47 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for your wonderful review, Carol. We're glad to hear your visit went so well, and we look forward to working with you again. 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
JEFF M. on 10/18/2017
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"Toyota 86 purchased 10/17/2017"
Great service, friendly salesperson, David, and an overall good experience
Vehicle: Toyota 86
Category: Sales
Sales Date: 10/17/2017
Review Created: 10/18/2017 08:22 PM
PHYLLIS B. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Staff"
Took a little to long, but it was for the good.
Vehicle: Toyota RAV4
Category: Sales
Sales Date: 10/17/2017
Review Created: 10/18/2017 07:18 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for allowing us to earn your business and for leaving us such a great review, Phyllis. We hope you love your new Toyota RAV4!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
APRIL B. on 10/18/2017
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"People!....at Toyota AND the RV lot."
Shodi was our service tech - Great Guy! Made us comfortable right away and confident with the airbag warranty find. Great employee! Also very positive experience with Mgr Tom on the RV side - he is the reason we're back for our 2nd purchase at Vanc RV👍👍👍
Vehicle: Toyota Yaris
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 07:08 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for your wonderful review, April. We truly value your business, and this is so nice to hear. We'll make sure to pass the praise on to Shodi and Tom! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
TERESA L. on 10/18/2017
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"Addressed all my concerns"
Great rep who listened to everything I was concerned about. He was informative and attentive and intelligent and got the service dept to adjust the parts that needed adjusting.
Vehicle: Toyota Prius
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 06:26 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for taking the time to leave us such a great review, Teresa. We appreciate your business! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
DAVID T. on 10/18/2017
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"They were great"
Great customer service
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 03:45 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, David. We appreciate you!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
RICK N. on 10/18/2017
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"I wish you where more like the Lexus dealership in Beaverton. A coffee machine that works and pastery."
Your service has been good and your people are usually friendly. I do miss the on site car wash..
I always enjoy looking at the new and used cars while I'm waiting too.
Vehicle: Toyota Tacoma
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 03:42 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for your valuable feedback, Rick. We're glad to hear that your overall experiences at our store have been positive. We look forward to working with you again! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
JESUS E. on 10/18/2017
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"Costumer service including shuttle service "
Costumer service including shuttle service Was very good
Vehicle: Toyota Corolla
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 03:41 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, Jesus. We appreciate you!


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
BECKY D. on 10/18/2017
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"oil change "
they do a great job everytime
Vehicle: Toyota Camry
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 02:43 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

Thank you for the 5 star review, Becky. We appreciate your business! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
SHARON S. on 10/18/2017
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"Great service "
Work was awesome
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/17/2017
Review Created: 10/18/2017 02:29 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 10/19/2017

We appreciate your business, Sharon. Thank you for the 5 star rating!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
Displaying Review 1 - 20 of 10562 in total