everyone is great
thanks terry for all your hard work
I will choose "Yes" to recommend them to a friend, but I would relay this incident for full disclosure reasons.
Sonia, we consider this to be a Toyota design problem, it is such a problem that every parts store has oil filter covers in stock for several Toyota applications. The truck covers are now made of aluminum instead of plastic and are more durable and less expensive. It does seem that the longer the cover stays on the tighter it gets so maybe not waiting 12,000 for the next oil change would help - it has for other customers. Toyota makes a great vehicle but this is not their finest component and we, or whoever changes the oil, catches the brunt of the customers frustration.
Thanks for you business and i hope to see you again.