Victorville Hyundai

Mr. Salamone,

We are very sorry to hear about your recent Service experience.

Our Service Manager, Dan Feldman, will be reaching out to you soon to discuss your recent Service visit, address your concerns and hopefully resolve any outstanding issues you may have.

Sincerely,

Hello Mr. Salamone,

I've been trying to reach you by your phone number we have on file 760-523-1583, but the call does not go through.  I would greatly appreciate the chance to speak to you about your recent service vist and get more details about your experience.  From reading your comments, I gather there was some kind mis-communication about your warranty coverage and the authorizations we need to be able to diagnose your vehicle.

I would love to have a conversation and clarify any questions to make sure you are comfortable coming to us for all of you Hyundai needs.  I am here to help you.  Please allow me the chance to make your last experience right.

You can reach me by phone 760-241-3801 ext 240, or email dfeldman@jasperautogroup.com

I look forward to speaking with you

Sincerely,

Dan Feldman, Service Manager
Victorville Hyundai
760-241-3801 ext 240
dfeldman@jasperautogroup.com

Mr. Skinner!

It is always so great to see you in our service drive and talk to you on the phone; you ARE a very important member of our Victorville Hyundai Family!

Obviously, if you ever need anything, please do not hesitate to call. Take care until next time, and be safe!

Sincerely,

Good morning.

Thank you so very for another great survey! We sincerely appreciate you as a valued member of our Victorville Hyundai Family!

If we can assist you with anything in the future, please do not hesitate to contact us. Take care until next time.

Sincerely,

Good morning.

Thank you so much for the response, but more importantly for being a valued member of our Victorville Hyundai Family.

As we discussed on the phone last week, unfortunately our Rewards vendor abruptly discontinued our Rewards Program. I am glad that I was able to offer you a complimentary oil change and tire rotation on your next visit to make up for the sudden change. Thank you for accepting my offer, as your complete satisfaction is of the utmost importance to us all here.

Thank you again for your feedback. Take care until next time.

Sincerely,

Good morning!

Thank you so very much for your positive feedback, but more importantly for being a valued member of our Victorville Hyundai Family!

We strive every day for a 5-Star customer experience; I am so pleased to see that our Service Team was able to meet, even possibly exceed your expectations!

If there is anything we can assist you with in the future, please do not hesitate to call. Take care until next time!

Sincerely,

Good afternoon!

Thank you so very much for the positive response, but more importantly for being a valued member of our Victorville Hyundai Family!

We strive every day for a 5-Star customer experience; I am so very pleased to see that Bobby was able to meet, even possibly exceed your expectations!

If there is anything we can assist you with in the future, please do not hesitate to contact us. Take care until next time!

Sincerely,

Good afternoon!

Thank you so very much for your positive feedback, but more importantly for being a valued member of our Victorville Hyundai Family.

I cannot thank you enough for your kind words. I am so very pleased that our Team was able to take great care of you.

If there is anything we can assist you with in the future, please do not hesitate to call. Take care until next time.

Sincerely,

Good morning!

Thank you so very much for the positive response, but more importantly for being a valued member of our Victorville Hyundai Family!

As always, it is amazing to see you in the Service drive. I am so pleased that our entire Service Team was able to meet, even possibly exceed your expectations!

Obviously, if there is any way I can assist you, please do not hesitate to contact me directly. Take care until next time!

Sincerely,

Good morning!

Thank you so very much for your positive response, but more importantly for being a valued member of our Victorville Hyundai Family!

We have implemented many changes over the last year in an effort to improve the overall customer experience,; I am so pleased to see that Bobby and our Service Team were able to meet, even possibly exceed your expectations!

If there is anything we can assist you with in the future, please do not hesitate to let us know.

Sincerely,

Good afternoon!

Thank you so very much for the positive feedback, but more importantly for being a valued member of our Victorville Hyundai Family!

We strive every day for a 5-Star customer experience; I am so very pleased to see that our Service Team was able to meet, even possibly exceed your expectations!

If there is anything I can assist you with in the future, please do not hesitate to contact me directly.

Sincerely,

Good afternoon.

Thank you so much for your feedback; I am sorry we did not meet your expectations!

I did just try to call you to discuss several things that you commented on, but your voice mail is not set up. Can you call me at (760) 241-3801 so I can hopefully resolve these issue for you? I would really like to speak to you!

Thank you; I look forward to hearing from you soon.

Sincerely,

Good morning!

Thank you once again for trusting us with the servicing of your vehicle; we really do appreciate you as an extremely valuable member of our Victorville Hyundai Family!

As always, if there is anything we can assist you with in the future, please don't hesitate to call.

Sincerely,

Good afternoon.

Thank you for your feedback. We are very sorry to hear that you did not have a good service experience. Our Service Manager, Dan Feldman will be reaching out to you soon to address your concerns and hopefully resolve any outstanding issues.

Thank you again; you will hear from him soon.

Sincerely,

Hello Dominique,

Thank you for taking the time to speak with me today about your recent experience.  I'm sorry we fell short on providing you with execptional level of service you deserve.  I've taken note of all of your recommendations and concerns and will be discussing them with my service team at our next visit.  You have been a loyal and valued customer and it is our goal to keep it that way.  I appreciate your feedback and giving us the opportunity to correct our faults.

As discussed, I am making a note on your account for some free service options.  No charge labor for front or rear brake pad installation and rotor resurfacing, or Free Oil and Filter change with Tire Rotation and vehicle detail.  All I ask is you work with us on re-evaluating your survey.  We are alway striving to get the 5 Star scores, and its customer like you that can help us with that.

Thanks again, I look forward to hearing from you soon.

Dan Feldman, Service Manager
Victorville Hyundai
760-241-3801
dfeldman@jasperautogroup.com

Good morning!

Thank you so very much for taking the time to rescore your service visit! I am so pleased that our Service Manager, Dan, was able to speak with you, address any concerns you may have had, and resolve any outstanding issues there may have been.

We sincerely appreciate you taking the time to talk to him; we look forward to seeing you again next week! Take care until then.

Sincerely,

Good afternoon!

Thank you so much for the positive feedback, but more importantly for being a valued member of our Victorville Hyundai Family!

We strive every day for an outstanding customer experience; I am so glad that our Service Team was able to meet, even possibly exceed your expectations!

If there is anything I can assist you with in the future, please do not hesitate to contact me directly.

Sincerely,

Good afternoon!

Again, we cannot thank you enough for your positive feedback! Your loyalty is so greatly appreciated!

If there is anything I can assist you with in the future, please do not hesitate to contact me directly.

Sincerely,