ReScore Reviews™ (14)
We appreciate you taking the time and bringing these matters to our attention. We will definitely be looking into what would have caused the vehicle to take so long. I appreciate you taking the time and speaking with me this morning on the matter as well. We will definitely be looking into where that noise is coming from as well this afternoon once you come in. We greatly appreciate your business over the years and look forward to continuing to work with you.
Thank you for taking the time to write this review. I did take a look at your paperwork and saw that they had notated that the tire had a nail that was to close to the edge of the tire for repair. We do not perform string plugs here as it is not considered a full repair and can potentially leak. When we repair tires we dismount them and patch them from the inside, and because of this if the puncture is to close to the edge the patch will not fit or can leak when driven over. We do offer tire protection when the tires are purchased to help reduce the cost of replacement tires in situations such as these. I would be more than happy to inspect the tire myself if you would like to bring it by. Please let us know if you have any other questions or concerns. We greatly appreciate your business and hope to service your vehicle more in the future.
Efficiently completing work needed and I'm on my way! What could beat that?
We appreciate you writing this review and letting us know about your experience. We will definitely be looking into this as we take these matters very seriously. I did see where they performed a full synthetic oil change on the vehicle and I did see that is what was used last time it was in for service. We still should have provided all the options and informed you on what service you were receiving. We do offer a shuttle service to our customers and it is here for your convenience. I apologize if the staff made you feel as though it was a burden. I will also be reaching out to you as well. We do appreciate your business over the years and hope to continue to service your vehicles. I look forward to speaking with you soon.