ReScore Reviews™ (14)
We appreciate you bringing this to our attention so that we may look into it. I went through the video to check and see what caused your wait time to be so long. The vehicle was in line for inspection and there were a few cars before yours which caused the wait time to be longer. During the beginning and end of each month we tend to be busier with inspections. I did see that once the vehicle was in the shop we were able to perform the services and repairs in roughly 45 minutes. I apologize if this was not brought to your attention or a realistic time frame was not provided. We hope to continue to service your vehicle in the future. Please let us know if there are any other questions or concerns you may have.
We appreciate you bringing your concerns to our attention. I recall looking at this vehicle with you to show you the leak but according to the Virginia State Police Motor Vehicle Safety Inspection Manual it states that the vehicle fails if "...Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness."
We would never want our customers to feel that we are trying to scam them and I am sorry if we made you feel that way. We did not provide you an estimate and it was explained that the work did not need to be performed at our facility. You are able to have it repaired anywhere you like and we could always perform the re-inspection for you afterwards. We appreciate your business over the years and we hope to continue to service your vehicles. Please feel free to contact us if you have any other questions or concerns.