ReScore Reviews™ (14)
We appreciate you taking the time and bringing these matters to our attention. We will definitely be looking into what would have caused the vehicle to take so long. I appreciate you taking the time and speaking with me this morning on the matter as well. We will definitely be looking into where that noise is coming from as well this afternoon once you come in. We greatly appreciate your business over the years and look forward to continuing to work with you.
Thank you for taking the time to write this review. I did take a look at your paperwork and saw that they had notated that the tire had a nail that was to close to the edge of the tire for repair. We do not perform string plugs here as it is not considered a full repair and can potentially leak. When we repair tires we dismount them and patch them from the inside, and because of this if the puncture is to close to the edge the patch will not fit or can leak when driven over. We do offer tire protection when the tires are purchased to help reduce the cost of replacement tires in situations such as these. I would be more than happy to inspect the tire myself if you would like to bring it by. Please let us know if you have any other questions or concerns. We greatly appreciate your business and hope to service your vehicle more in the future.
We appreciate you writing this review and letting us know about your experience. We will definitely be looking into this as we take these matters very seriously. I did see where they performed a full synthetic oil change on the vehicle and I did see that is what was used last time it was in for service. We still should have provided all the options and informed you on what service you were receiving. We do offer a shuttle service to our customers and it is here for your convenience. I apologize if the staff made you feel as though it was a burden. I will also be reaching out to you as well. We do appreciate your business over the years and hope to continue to service your vehicles. I look forward to speaking with you soon.
The main reason I brought the truck in was to get the brake warning light resolved. I was told that the brake system was checked (Bill shows "Complimentary Inspection" and no trouble was found, and that no further investigation was possible unless the brake light indicator would stay on, or at least be predictably repeated.
The fact that your mechanics can't do anything about the intermittent brake warning light on the dashboard make me think your mechanic(s) are incompetent.
Then to include the statement on my bill that says that I declined "Brake Warning Flash - Diag" service for $114 is truly mind boggling and confusing.
I'm a long time, regular, multi-car customer.
I just don't get it.
We appreciate your business over the years and are grateful you took the time to let us know how your experience went. I'm glad that we were able to get your vehicle through it's inspections. In regards to the brake light, I can understand how frustrating it could be when you bring the vehicle in with a problem but a solution can not be found. I know the light was initially on during the inspections but when the vehicle was in for the technician to check it over it was off. We looked over the system for anything obvious but nothing was found. If the problem is not currently there then every time we test the components they are going to come back good. We need to be able to run the diagnostic while the problem is occurring to pin point the problem area and verify what is needed. Otherwise we would just be guessing. We would be glad to look into this for you further if the problem returns. Let us know if we can be of any help to you.
We appreciate you writing this review and letting us know about what is going on with your vehicle. We do offer a 2yr / 24k mile warranty on all of our work and will definitely look into what is going on with your vehicle. I will be contacting you as well so that we can set up an appointment time and arrange for a loaner vehicle for you if needed. We look forward to speaking with you.
We appreciate you taking the time and bringing this matter to our attention. I went through and located the estimate that was provided to you and it was in fact for just the glass portion to be replaced on the driver side view mirror. From what I can see the price was provided for an OEM mirror which would cost more than purchasing one from a glass or mirror supplier directly. I had attempted to reach out as well but the gentleman I spoke with on the phone stated the number was incorrect. Please give us a call when you get the chance. We hope to continue to service your vehicle in the future.
We appreciate you bringing this to our attention. I again want to apologize for the lack of communication about the parts not arriving when scheduled. Thank you again for taking the time and speaking with me about this matter. We look forward to continuing to service your vehicle. Please let us know if you ever have any other questions or concerns.
We appreciate you bringing this to our attention so that we may look into it. I went through the video to check and see what caused your wait time to be so long. The vehicle was in line for inspection and there were a few cars before yours which caused the wait time to be longer. During the beginning and end of each month we tend to be busier with inspections. I did see that once the vehicle was in the shop we were able to perform the services and repairs in roughly 45 minutes. I apologize if this was not brought to your attention or a realistic time frame was not provided. We hope to continue to service your vehicle in the future. Please let us know if there are any other questions or concerns you may have.
We appreciate you bringing your concerns to our attention. I recall looking at this vehicle with you to show you the leak but according to the Virginia State Police Motor Vehicle Safety Inspection Manual it states that the vehicle fails if "...Power steering is defective and affects adequate steering of the vehicle or power steering fluid in reservoir is below operating level, or if there is an obvious leak of power steering fluid. Do not reject for dampness."
We would never want our customers to feel that we are trying to scam them and I am sorry if we made you feel that way. We did not provide you an estimate and it was explained that the work did not need to be performed at our facility. You are able to have it repaired anywhere you like and we could always perform the re-inspection for you afterwards. We appreciate your business over the years and we hope to continue to service your vehicles. Please feel free to contact us if you have any other questions or concerns.
We appreciate you bringing this matter to our attention. We will definitely be looking into trying to identify who the sales associate was that was suppose to be helping you. I appreciate you taking the time with speaking with me about your visits with us and I am glad that we were able to help answer your questions about your tires over the phone. The estimates have been sent out to you and we look forward to hearing from you and continuing to service your vehicle in the future. Please let us know if you ever have any other questions or concerns.
We appreciate you writing this review and informing us on how your experience was. We apologize for it taking so long to identify the cause of your light coming on. It was an intermittent problem and we wanted to make sure we did everything possible to diagnose your vehicle properly. Once we identified the cause of the problem we had to have the part mailed in because nobody local carried it which is why we were not able to receive the part prior to you needing the vehicle back. I apologize for the inconvenience this has caused you. I had attempted to call as well to help answer any questions or concerns that you may have. Please let us know if there is anything we can do for you.