ReScore Reviews™ (4)
Thank you for the feedback.
we appreciate you taking the time to provide your feedback.
During a previous inspection on the same car, it failed due to a tear in the boot on the steering rack. The estimate to repair came in around $1200. Your guys claimed that there was evidence that the boot had ben torn for a while, that dirt had found its way into the steering rack, and that major overhaul was required. I bought a new, genuine Toyota boot for less than $20 at Ourisman and replaced it myself in about an hour. That was almost 3 years ago, and I haven't had a problem with the steering or alignment since then.
we appreciate your feedback. Fortunately you are able to address these issues yourself. As with any service provided by a specialist there will be some type of fee associated with the service provided. For those who are able to address these issues themselves the fee always seems very high. However paying for a service also has its rewards. (warrnty, free time, etc..)We perform at least two market surveys a year to ensure we are competitively priced within our area.
Thank you for taking the time to speak with me and for understanding why this problem occurred. We have been in business for more than 37 years and would not have achieved this by making this our usual business practice. We look forward to exceding your expectations on your next visit.