ReScore Reviews™ (4)
I wanted to take a moment to introduce myself. I am Daniel Viteri, Manager of Virginia Tire & Auto of South Riding and I’m writing to tell you I am very sorry that your recent experience with us was disappointing.
Virginia Tire & Auto has always made taking care of our customers our top priority. Regrettably, during your last visit we did not live up to our very high standards. I apologize that the work order was not reviewed and explained with you before performing the service. We definitely do not want to give you the feeling that we are sneaking any additional fees. I've reviewed your history and noticed that you use our Mobil 1 oil change when you have service which is listed at $74.99. What we should have done is explain the break down of the service such as disposal fee or any additional quarts of oil your vehicle may take. Our goal is to be upfront and build relationships with our customers.
We could not have come this far as a company without our loyal customers and we truly appreciate your business.
Should you have any further questions or concerns, please call me at (703)327-1766 or send me an email at email@example.com.
With my sincerest apologies,
Daniel Viteri, Manager
Great job gentlemen!