Overpriced diagnostic test
My family and I have been bringing our vehicles to VA tire and auto for over five years. The service used to be excellent when Jack was the manager there. I've noticed a significant decrease in service and suggestions on automotive care. For example, we used to get straight answers on what services were absolutely crucial and those that could wait on being performed. I think that was my favorite aspect of VA tire and auto...straight, honest customer service. That's why we kept bringing our business there because most other automotive centers use the "scare" tactic and try to get you to pay for every single maintenance service imaginable. Our most recent service was for a check engine light. We thought it was related to some sensors we had replaced in July. Instead the diagnostic test revealed some error codes that we've been aware of for years but haven't had fixed because it doesn't affect safety or the vehicle's performance. As a result, we had to pay $121 for the test. I completely understand that there should be a charge, after all there's labor involved but you can't honestly tell me that plugging a diagnostic reader into a car costs $121 in labor.