Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2182 Reviews

ReScore Reviews™ (49)

ReScore
Overall Rating 3.7959171/5Overall Rating 3.7959171/5Overall Rating 3.7959171/5rating 3.7959171rating 3.7959171
Original
Overall Rating 2.12245/5Overall Rating 2.12245/5rating 2.12245rating 2.12245rating 2.12245
92% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


JM
Jean M.
Rochester, NY
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
courteous staff
work completed in a timely manner!
Greg M. from Vision Hyundai Henrietta responded on 06/13/2019

Jean,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


Verified Customer
Winter Haven, FL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Service
The service was done in a timely fashion. We live in Florida and got a notification for service shortly after returning to Rochester for the summer. Normally, we would have our service done there. Grateful that we could do it up in Rochester.
Greg M. from Vision Hyundai Henrietta responded on 06/13/2019

Hi,
  Thank you for the 5 star review! We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


JL
James L.
Rochester, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Always friendly
Service counter people are pleasant and helpful. They do not treat you like just another customer. They make you feel your vehicle matters to them
Greg M. from Vision Hyundai Henrietta responded on 06/13/2019

James,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino

Greg M. from Vision Hyundai Henrietta responded on 06/13/2019

James,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional and we look forward to seeing you in the future.

Greg Melino


GG
Gary G.
West Henrietta, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Servicing
Great
Greg M. from Vision Hyundai Henrietta responded on 06/12/2019

Gary,
  Thank you for the 5 star review!  We are pleased to hear that your service was exceptional, and we look forward to seeing you in the future.

Greg Melino


JT
Janet T.
Rochester, NY
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
attentive
The service man was very nice, and the tech got involved. They recommended a much cheaper solution to the problem. So fa it seems to be working
Greg M. from Vision Hyundai Henrietta responded on 06/12/2019

Janet,
  Thank you for the 5 star review!  We are pleased to hear that your serive with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


JB
Jon B.
Henrietta, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great service as always
Good job. Done very quickly.
Greg M. from Vision Hyundai Henrietta responded on 06/12/2019

Jon,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


MC
Marjorie C.
Pittsford, NY
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Good Work
Everything now works well, worse thing was coming back a second time. But overall not bac.
Greg M. from Vision Hyundai Henrietta responded on 06/12/2019

Marjorie,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was excepyional, and we look forward to seeing you in the future.

Greg Melino


Verified Customer
Pittsford, NY
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2019 Category: Service
Car maintenance
Lifetime oil change makes me come back to this dealership. Once in a while I will be told that additional services are needed which I appreciate. Price for repairs is on the high side but work performed is high quality.
Greg M. from Vision Hyundai Henrietta responded on 06/10/2019

Hi,
  Thank you for the review.  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


CP
Cesar P.
Rochester, NY
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Advice
Service on time and fast
Greg M. from Vision Hyundai Henrietta responded on 06/08/2019

Cesar,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


TT
Theresa T.
Rochester, NY
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Great service!
I bought my Santa Fe new almost !0 yrs ago, so what ever service I needed or just coming in for a free oil change has been very positive. I really enjoy dealing with Matt at your service desk. He explains everything and advises me of what is the best thing to do and when to do it. I hope he continues to be there for my future visits and I also hope that you know you have a valuable employee working for you!
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Theresa,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


CV
Carmen V.
Rochester, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Friendly service
Good service
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Carmen,
  Thank you for the 5 star review!   We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.
Greg Melino


UB
Ursula A B.
Spencerport, NY
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Appointments
Never have to wait when I have an appointment . Service people actually smile at costumers.Questions answered,service explained,wonderful to not feel dumb.
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Ursula,
  Thank you for the 5 star review! We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future
Greg Melino


AR
Adam R.
Rochester, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Decent place.
Service was fine.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2019 Category: Service
Good service, not great place.
This was my second visit for an oil change. Both times I've gone to this location, there were so many cars in the lot that I could barely fine a space to park for servicing. Additionally, both times, the service area and customer lounge reeked of cigarette smoke (in my opinion). It was so bad to the point that I ended up sitting on the opposite end of the building.
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Adam,
  Thank you for the feedback.  I am sorry to hear that your service was not up to par, We do not allow smoking in our building, and I can understand that people do smoke and the smoke lingers on there cloths, and the smell to some people is not appealing.  I also appoligize for the the amount of cars we have on our lot.  We hope to better serve you in the future.  please reconsider this review, as it was more about the way the advisor treated you.

Thank you,
Greg Melino


IM
Irene M.
Rochester, NY
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Efficient
It was easy to schedule service for my car and the service was quick. The amount of time it took was exactly the amount I was told.
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Irene,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


JL
Jeffrey L.
Victor, NY
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Fast and efficient service!!!
Nice and friendly service department that want to keep you as a customer.
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

Jeffrey,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


JM
James M.
Rochester, NY
2017 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
friendly service
i really like this place but wish they better communication
Greg M. from Vision Hyundai Henrietta responded on 06/07/2019

James,
  Thank you for the review!  We are pleased to hear that your service with us was good, and we look forward to seeing you in the future.

Greg Melino


JB
James B.
Rochester, NY
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Friendly,knoledgeable staff,well maintained facility
Always treated well . Needs handled promptly and efficiently
Greg M. from Vision Hyundai Henrietta responded on 06/06/2019

James,
  Thank you forthe 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future!


Verified Customer
Livonia, NY
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/06/2019 Category: Service
Great, professional service
See above
Greg M. from Vision Hyundai Henrietta responded on 06/06/2019

Hi,
  Thank you for the review!  We are happy to hear that your service with us was good, we look forward to earning a 5 star review in the future.

Greg Melino


SC
Sharon C.
Rochester, NY
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Sharon
Peoples kindness
Greg M. from Vision Hyundai Henrietta responded on 06/06/2019

Sharon,
  Thank you for the 5 star review!  We are pleased to hear the your service with with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


Verified Customer
Rochester, NY
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Pete was great!
Due to issues in the past I would not recommend this dealership. But pete was great!!!!
Greg M. from Vision Hyundai Henrietta responded on 06/06/2019

Hi,
  Thank you forthe 5 star review!  We are pleased to hear that Pete treated you well, I would like to know what has happened in the past, if you would like to contact me at 292 0500 or you can e mail me at gmelino@visionautomotivegroup.com.
Thank you,
Greg Melino