Vision Hyundai Henrietta

Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63
4.6

( 2414 Reviews )

ReScore Reviews™ (53)

ReScore
Overall Rating 3.8867936/5Overall Rating 3.8867936/5Overall Rating 3.8867936/5rating 3.8867936rating 3.8867936
Original
Overall Rating 2.11321/5Overall Rating 2.11321/5rating 2.11321rating 2.11321rating 2.11321
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


DM
David M.
Rochester, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
friendly laid back service!
This dealership makes you feel like they really care; and down to earth people is refreshing.

DI
Douglas I.
Rochester, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Easy, no pressure service
I have to believe there is a resurgence of car owners today bringing their vehicles in for service at automotive dealerships. What used to be a dreaded experience of long wait times, arm twisting, and overpriced repairs, is now streamlined and affordable. I have much more confidence bringing my vehicle in for service at a dealership rather than at a chain type repair facility.

TC
Thomas C.
Macedon, NY
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Tom C
Great job. Runs good, well done

SS
Sharon S.
Rochester, NY
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Assy-fuel pump
Good service. Professional. Interested in taking care of clients needs. Set up client with car rental in minutes. Needed to wait for parts but job was done when parts came in. PETE took very good care of me and my Santa fe. CHRIS BURCH DID A wonderful job fixing my suv. THANK YOU ALL.
Greg M. from Vision Hyundai Henrietta responded on 12/06/2019

Sharon,
  Thank you so much for the 5 star review!  We are so happy to hear that Pete and Chris took good care of you, and we look forward to seeing you in the future.

Greg Melino


DD
David D.
Henrietta, NY
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Excellent Job
Matt & Jason did an excellent job explaining what the problems were with our Santa Fe and providing options for the corrective actions. Thank you
Greg M. from Vision Hyundai Henrietta responded on 12/05/2019

David,
  Thank you for the 5 star review!   We are so happy to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


JS
John S.
Rochester, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Professional
Treated professionally. Work done promptly. Nice counterman.
Greg M. from Vision Hyundai Henrietta responded on 12/05/2019

John,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


MK
Melissa K.
Caledonia, NY
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Fast and courteous
I went in without an appointment with an emergency issue and they took my car in right away and had it fixed within an hour. I was very happy. The only thing I thought was bad policy was a standard $100 diagnostic fee. I just don't think first of all every problem requires the same level of time and effort analyzing. Secondly, as far as customer service it feels like a standard gouging at the mechanic. I don't think it should necessarily be free. I just think it could be more fairly applied.
Greg M. from Vision Hyundai Henrietta responded on 12/05/2019

Melissa,
   Thank you for the 5 star review!  Thank you for the feedback.  I can understand your concern. 

Greg Melino


Verified Customer
Rochester, NY
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2019 Category: Service
Service
The work was done quickly and the price was exactly as I was told when I made the appointment.
Greg M. from Vision Hyundai Henrietta responded on 12/05/2019

Hi,
  Thank you so much for the 5 star review!  We are so happy to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


MP
Mary P.
Geneseo, NY
2019 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
Recall to reflash ecm.
The repair was done in the time I was told!
Greg M. from Vision Hyundai Henrietta responded on 12/03/2019

Mary,
 Thank you for the review!  We are pleased to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


TW
Timothy W.
Pittsford, NY
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Service
Very excellent sales and service.
Greg M. from Vision Hyundai Henrietta responded on 12/03/2019

Timothy,
  Thank you for the 5 star review!  We are so happy to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


Verified Customer
Rochester, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/03/2019 Category: Service
routine
Nothing to report
Greg M. from Vision Hyundai Henrietta responded on 12/03/2019

Hi,
  Thank you for the review!  We are pleased to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


Verified Customer
Pittsford, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
Good service
Excellent
Greg M. from Vision Hyundai Henrietta responded on 12/02/2019

Hi,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


NH
Nyoka H.
Rochester, NY
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Repairs
They took care of everything without any hassales
Greg M. from Vision Hyundai Henrietta responded on 11/29/2019

Nyoka,
  Thank you so much for the 5 star review!  We are happy to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


RS
Robert S.
Avon, NY
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
service dpt. respects my input
they listen to me and my needs
Greg M. from Vision Hyundai Henrietta responded on 12/01/2019

Robert,
  Thank you for the 5 star review!  We are so happy to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


CA
Craig A.
North Chili, NY
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
In and out on time 😁😁 😁 to p
P
Greg M. from Vision Hyundai Henrietta responded on 11/29/2019

Craig,
  Thank you for the 5 star review! We are so happy to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


JE
Joseph E.
Avon, NY
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
They are people friendley
Greg crew is Great
Greg M. from Vision Hyundai Henrietta responded on 11/28/2019

Joseph,
  Thank you so much for the 5 star review!  We are pleased to hear that your service was exceptional and we look forward to seeing you in the future.
Greg Melino 


Verified Customer
Rochester, NY
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Excellent service
On time, explained everything they were going to do, and limited time in waiting area.
Greg M. from Vision Hyundai Henrietta responded on 11/27/2019

Hi, 
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


HH
Howard H.
Pittsford, NY
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2019 Category: Service
Recent routine visit
Great service. Prompt and thorough.
Greg M. from Vision Hyundai Henrietta responded on 11/26/2019

Howard,
   Thank you for the 5 star review!   WE are so haapy to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


HB
Harry B.
Rochester, NY
2017 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
all repairs an work is properly completed.
Never any problem with service issues on my Vehicles.
Greg M. from Vision Hyundai Henrietta responded on 11/25/2019

Harry,
  Thank you for the 5 star review!  We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino


GS
Gary S.
Rochester, NY
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019 Category: Service
great place
wonderful in all departments!
Greg M. from Vision Hyundai Henrietta responded on 11/25/2019

Gary,
  Thank you for the 5 star review!   We are pleased to hear that your service with us was exceptional, and we look forward to seeing you in the future.

Greg Melino