ReScore Reviews™ (1)
As of this time the car has been excellent and the 2 issues that have arisen have been dealt with promptly and professionally by the staff from Sales, Parts and Service working together.
I strongly recommend VW of Duluth for anyone looking for the perfect vehicle, backed by a staff that is knowledgeable and professional.
I'm sorry you're feeling disappointed. We do our very best to please all of our customers that walk in the door. We do go based off of the spelling on the drivers license when it comes to the customers name and we should have a copy of yours so we'll double check everything on our end. Also, we can have your salesmen reach out to you and mail you a copy of your warranty packet if you'd like. Please do not hesitate on reaching out to us if you need anything else.
Thank you for business and we look forward to working with you again in the future.
Basically, my expectations were low going in and they couldn't even meet that.
Hello! I'm sorry you feel that you had a bad experience at our dealership. We truly do our best to give the very best sales experience possible.
Your vehicle was ready to go that Friday after the rustproofing was done, as mentioned by your salesman. There was a big snowstorm that day that is why your vehicle was buried in ice when you arrived Saturday. Unfortunately we did not know when you were going to stop in so we couldn't plan for it ahead of time. You did get a full tank of gas and a 21 day permit before you left our lot. I apologize that things might not have gone as smooth for your vehicle delivery as we would have liked.
Please let us know if there's anything else that we can do for you in the future.
We're so happy to hear that you're enjoying your Altima. Please do not hesitate on letting us know if we can help with anything else.
Than you for taking the time to leave us a great review! Please let us know if we can help with anything else.
Hi Brian, I'm sorry that you feel that way. We did have an agreement with you that if you provided the stipulations needed to finalize the financing that we would change the tires. Since you decided not to keep the truck and ended up returning it back to us, then there was no need for us to change the tires at the time. We would certainly like to earn your business in the future so please let us know how we can help.
Then I had to wait 24 hours to pick it up because of a recall that needed to be done. When I picked it up the next day the check engine light came on within 5 minutes. Took it right back and it was diagnosed with an emission system error that wasn't noticed while it was being serviced. Or maybe they never did the service that they claimed they did in the 24 hours I was waiting for the car, who knows.
They gave me a loaner Tiguan, very lowest trim level with its own set of issues, and said they would be in touch when my car was fixed. After 3 days with no contact, I asked when I could expect to pick up my car and they said it was at the top of the list and would let me know. Another week goes by and no one has contacted me so I email again and they say I'm next on the list and someone will call when it's done. Another week goes by and no one has called, so I call them. They say my car has been done for a couple of days and that the service department contacted me, which never happened or obviously I wouldn't be calling.
At this point it has been a day short of 3 weeks since I paid for the car and I've driven it a grand total of 20 minutes, including the test drive. The only time anyone has contacted me is when I call or email them. Zero outreach on their part, zero effort to make up for 3 weeks the car was sitting in service. They didn't even bother to detail it afterwards. The only thing they did was loan me a Tiguan that made funny sounds when it was started and had a busted washer pump, so every time it snowed I had to go wash the windows at a gas station to be able to see.
I love Volkswagens but VW of Duluth left me with a bad impression of VW dealerships.
Hi Newood, I appologize for your experience at our dealership. Here at VW of Duluth we strive to give the best service possible to our customers. Please let us know how we can make things right.
Thank you for your review! Please do not hesitate on letting us know how we can help you again in the future. Enjoy your new Tiguan!
Hi Michael, we appreciate you coming from such a distance, and I'm so glad that we were able to exceed your expectations! Thank you for letting us help you find the right vehicle! We hope to see you again in the future.
Congratulations on your new Golf Alltrack! Please do not hesitate on letting us know how we can assit you in the future!