Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

1986 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 4 days ago

Reviews


KR
KATHLEEN R.
Duluth, MN
Nissan Rogue Select
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Kitty R
Friendly staff and great service. I really like the laid-back atmosphere too.

EM
Emil M.
Deer River, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2019 Category: Service
Emil said this business showed appreciation for their customer.
This review was collected via phone interview by Customer Research Inc.

SR
SHARON R.
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
great place to hang out while work is being done on your car - great atmosphere, snacks, tables to work at
The work got done more quickly than expected, Durban (one of my sales connections) came over to say hello, and I got a lot of work done at my computer, while enjoying very good coffee you provided. Thank you so much!

BK
Beatrice K.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2019 Category: Service
Beatrice said it is going well.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Mazda Mazda3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/02/2019 Category: Sales
Decent service
Got a used car..

PE
PETER E.
Esko, MN
Volkswagen Atlas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Outstanding
Great service all around!

LB
Linda B.
St. Louis Park, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Linda said everyone was nice and she really appreciates how the mechanic gave her a loaner because the part she needed had to be ordered.
This review was collected via phone interview by Customer Research Inc.

RS
REBECCA S.
Chaska, MN
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/15/2019 Category: Sales
Used VW Purchase
Product and sales staff were very good but closing documentation department were not likewise.

DL
DAVID L.
Minneapolis, MN
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Always fair with me or better than fair
Always on time and on estimate
I trust them!

Verified Customer
Superior, WI
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/13/2019 Category: Service
Bad service
Bad service representative was not helpful and did not know the information needed or how to get the information needed

JL
Juliana L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Spoke with James. He said the business was honest, fast, and they give good service.
This review was collected via phone interview by Customer Research Inc.

MP
Marlan P.
St. Louis Park, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Marlan said the appointment was easy and he was in and out on time. Everything was done correctly, the charge was reasonable, and no follow up was needed.
This review was collected via phone interview by Customer Research Inc.

MB
Matthew B.
Saginaw, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Matthew said the customer service at this business was outstanding. They were very polite and respectful. They tried to get him in and out as fast as possible and made him top priority.
This review was collected via phone interview by Customer Research Inc.

SK
Sabrina K.
Superior, WI
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/08/2019 Category: Service
Sabrina said the service was good, but she had a bad experience with getting the appointment. When she first called the business, the staff did not want to help her, and they didn't have a loaner they could provide her. She stated she needed to get her husband involved in order to get the service she needed. Based on the way she was treated, she would not want to return to this business.
This review was collected via phone interview by Customer Research Inc.

KS
Kirill S.
Duluth, MN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Nice place, great stuff!
Bought recently VW Jetta Sportwagon TDI 2014 and I love it. Thanks to Nick Montecalvo for help and patience!!!

PD
Phillip D.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2019 Category: Service
Phillip said the oil change was a good job but they were supposed to check on a rattle in his dashboard and his heating and AC have been having issues but they said it was fine and it isn't.
This review was collected via phone interview by Customer Research Inc.

KB
Kevin B.
Grand Marais, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Kevin said that he was happy with the place.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Cloquet, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Bob said the staff was knowledgeable and did a great job with the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2019 Category: Sales
I like the car
I liked the sales guy. A couple of things that I was told was not quite accurate. I was told it had a new battery and it is not new but seems to be working fine. I was told that the car was completely gone over and it turns out all of the tires including the spare were quite low on air, 15 pounds of pressure instead of 35, and the wiper blades were shot. All in all small stuff in my book and I had a good experience in general. I liked the price and in general people were very helpful.

Verified Customer
Grand Rapids, MN
Volkswagen Jetta
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2019 Category: Sales
Great cars and friendly staff
Bought a new Volkswagen Jetta last month. Sales and financing staff were very accommodating and friendly. The dealership is clean, comfortable and has amenities for your wait times. My only complaint would be that I had to ask for the car's user manual before I left and there was very little in the way of explaining the cars functions and features at delivery. No experience with service yet.