77% Would Recommend
Latest Review 3 months ago

Reviews


LB
Lee B.
MN
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019 Category: Service
Lee said they provided great service. They love shopping and having their service done locally. She would not hesitate to go back to this business. Also, she would not hesitate to purchase another Volkswagen.
This review was collected via phone interview by Customer Research Inc.

TB
Troy B.
Superior, WI
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019 Category: Service
Troy said this time the service was very good.
This review was collected via phone interview by Customer Research Inc.

CH
CHRIS H.
Carlton, MN
Volkswagen Golf
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2019 Category: Service
A challenging case
It took the service department a lot of extra work to get a "third-party" warranty company to agree to pay their share of the bill.
However, knowing that the repairs were going to be done one way or the other, the needed parts could have been ordered. The car was in their possession the entire 10 days. I am not sure if I was eligible for a "loaner", but that would have been helpful.

Verified Customer
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019 Category: Service
Friendly, efficient, comfortable space
All went smoothly as usual. The procedure didn't take as long as I expected - I was still working on my computer when they came and got me!

PJ
Pam J.
Embarrass, MN
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019 Category: Service
Pam said there was a lot of confusion about the tires. She said she was there from 2 to a quarter of 6 because she had asked them to look at the latch of the trunk which she did not get any follow up information on.
This review was collected via phone interview by Customer Research Inc.

JJ
Josiah J.
Duluth, MN
Verified Customer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2019 Category: Service
Spoke with Josiah. He said it took the business 8 weeks to finish the repair and a big part was about the insurance. He stated that he was calling the business practically everyday because the insurance was waiting for the repair to finish so they can work on the claim. The repair was not done to his satisfaction and he said he wouldn't be back to the business.
This review was collected via phone interview by Customer Research Inc.

MB
MIKE B.
Danbury, WI
Volkswagen Touareg
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019 Category: Sales
Windshield wiper
Hard item to find for a Touareg Bit you had it. My experience with you as a team was awesome

SJ
Stephanie J.
Superior, WI
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2019 Category: Service
Stephanie said the experience was good.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Hibbing, MN
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019 Category: Service
Spoke with Margurete. She said they did everything they could to help them. They were friendly and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

DG
Dalton G.
Cloquet, MN
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/13/2019 Category: Service
Dalton said the business has been very good. He added that he had some issues, but they corrected them.
This review was collected via phone interview by Customer Research Inc.

KG
Kelsey G.
MN
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2019 Category: Service
Kelsey said the employees were very knowledgeable. They helped her save money on her service. They did not charge her for any small service additions.
This review was collected via phone interview by Customer Research Inc.

MW
Michael W.
Aurora, MN
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2019 Category: Service
Michael said that everything at the place went fine, it was great.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RB
RANDY B.
Duluth, MN
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2019 Category: Service
Great Service
The vehicle service area did a great job taking care of a repair warranty issue and provided a loaner car the whole time! Really appreciated.