Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2010 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review about 21 hours ago

Reviews


GK
GREGORY K.
Duluth, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2019 Category: Service
Post sale issue/ used car
The sales manager handled my issue without hesitation. The work was performed on time and was done well. Much appreciation.

WA
Walter A.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Walter said they did everything right.
This review was collected via phone interview by Customer Research Inc.

ST
Seth T.
Barnum, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Spoke with Seth's wife. She said the customer service is great, and she has no complaints ever.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2019 Category: Service
Mike said the service was fine.
This review was collected via phone interview by Customer Research Inc.

DG
DEAN G.
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Sales
Certified Tiguan
My wife and I purchased a certified used Tiguan two weeks ago. Nick and Durban treated us respectfully and without pressure. They fulfilled promises about having some small changes made to the vehicle as part of our purchase. The vehicle has provided better mileage than advertised and handles better than a typical SUV. I waited a little while to submit a review and can say we remain very pleased with the Tiguan and our experience with VW Duluth.

LB
Lee B.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Lee said they provided great service. They love shopping and having their service done locally. She would not hesitate to go back to this business. Also, she would not hesitate to purchase another Volkswagen.
This review was collected via phone interview by Customer Research Inc.

TB
Troy B.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Troy said this time the service was very good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly, efficient, comfortable space
All went smoothly as usual. The procedure didn't take as long as I expected - I was still working on my computer when they came and got me!

MB
MIKE B.
Danbury, WI
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Sales
Windshield wiper
Hard item to find for a Touareg Bit you had it. My experience with you as a team was awesome

SJ
Stephanie J.
Superior, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Stephanie said the experience was good.
This review was collected via phone interview by Customer Research Inc.

CB
Clyde B.
Hibbing, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Spoke with Margurete. She said they did everything they could to help them. They were friendly and it was a good experience.
This review was collected via phone interview by Customer Research Inc.

KG
Kelsey G.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Kelsey said the employees were very knowledgeable. They helped her save money on her service. They did not charge her for any small service additions.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

ML
Marilyn L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Marilyn said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

RB
RANDY B.
Duluth, MN
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great Service
The vehicle service area did a great job taking care of a repair warranty issue and provided a loaner car the whole time! Really appreciated.

JW
James W.
South Range, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
James said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.

JH
Joseph H.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Joseph said he is happy with the vehicle and they are good to work with.
This review was collected via phone interview by Customer Research Inc.

EM
ELIAS M.
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Great service with a personal touch
I have owned only VW autos and I have lived in a few cities where I have had my vehicle serviced by VW dealers, and this has been the best service team I have experienced by far. The recent management/service team goes above and beyond to make the customer feel truly valued.
Kudos to this Volkswagen of Duluth!!

DK
DURBIN K.
Duluth, MN
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
In a jam...
Thanks VW squeezing my appointment in!

DB
DAVID B.
Virginia, MN
Volkswagen RABBIT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Caring staff & quality work.
I had driven my restored vintage 1981 VW Pickup to Duluth from Virginia in the Iron Range to do some shopping and noticed a v-belt on my alternator was making noise. I stopped in at VW of Duluth and they were able to squeeze me in. Most of the staff recognize me and make sure I am taken care of.