Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1998 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 8 days ago

Reviews


RN
RICHARD N.
Ashland, WI
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/05/2014 Category: Service
Service on Saturdays
Living 75 miles away and be able to get work done on car on the weekend was great.

MA
MARK A.
Duluth, MN
TOYOTA RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2014 Category: Sales
Nice atmosphere
Took a lot longer than anticipated to finalize everything on a cash deal.

GJ
Gregg J.
Ashland, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2014 Category: Sales
Gregg said he had to wait a while when he went the first time. He had to take his vehicle back in anyway. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.

TG
Thomas G.
Virginia, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2014 Category: Service
Thomas said he has had some warranty issues with the business.
This review was collected via phone interview by Customer Research Inc.

LL
LOREN L.
Duluth, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2014 Category: Service
Great Service
Great service. Price could be better.

DP
Dick P.
Grand Marais, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2014 Category: Service
Dick said he had a really good experience.
This review was collected via phone interview by Customer Research Inc.

EN
EDWIN N.
Sturgeon Lake, MN
VOLKSWAGEN TIGUAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2014 Category: Service
All went as expected.
Definite improvement over previous visit.

MJ
MATTHEW J.
Grand Rapids, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2014 Category: Service
Great customer service!
Everything was great honestly my only complaint is that the shuttle should have their own middle man to eliminate any mid communication for drop off and pick up

BL
Bill L.
Hayward, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2014 Category: Service
Bill said he was very pleased with the staff that took care of him when he arrived. He didn't get an explanation why he couldn't get a regular key made.
This review was collected via phone interview by Customer Research Inc.

EN
EMMETT/DAWN N.
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2014 Category: Service
Fast and courteous.
Thank you.

RL
Robert L.
Bayfield, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2014 Category: Service
Robert said he was satisfied.
This review was collected via phone interview by Customer Research Inc.

RP
ROBERT P.
Washburn, WI
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2014 Category: Service
Always get good service!
I went in to have the mechanic figure out a problem that I wasn't sure of. The car was under warranty, so the diagnosis was free! It took a few hours to figure out what was wrong, but the coffee (with cream that wasnt dehydrated gross powder) and complimentary wifi made that time go faster. They do need to figure out some better seating for their front area, there isn't a lot of room for both salespeople and customers to move around comfortably, nor is there enough seating for people in the waiting area. Overall I would definitely recommend Volkswagen of Duluth- I always get good service! :-)

JD
Jordan D.
Hermantown, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2014 Category: Service
Jordan said this business was a little slow about preparing the paperwork. He said they found additional issues, but they did not let him know until after he picked his vehicle up.
This review was collected via phone interview by Customer Research Inc.

SP
STEVE P.
Mankato, MN
VOLKSWAGEN PASSAT WAGON
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/27/2014 Category: Service
Service
Axel is an excellent service manager, friendly, knowledgable, and thorough in explaining the work done.

DM
Diane M.
Gilbert, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2014 Category: Service
Spoke with Rory. He said he went to pick his vehicle up 4 times and each time the problem was not fixed. He did not take his vehicle home during that time. It stayed at the business until the repairs were finished.
This review was collected via phone interview by Customer Research Inc.

CD
CONNIE AND BILL D.
Duluth, MN
VOLKSWAGEN PASSAT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2014 Category: Service
The people and the service
The only disappointment was they found over $3,000.00 of repairs that still need to be done.

TH
TIM H.
Tower, MN
VOLKSWAGEN JETTA SEDAN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2014 Category: Service
Good Service
I brought my Jetta there after a botched timing belt change. Axel was very nice about helping me, and they got the car done in a fairly reasonable time. I think the cost of repair was outrageous, but everyone knows that well before they ever buy a Volkswagen. Overall a nice dealership which was helpful when I needed help.

DS
DANIEL S.
Herbster, WI
VOLKSWAGEN PASSAT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2014 Category: Service
Good service
Honest and through service in a timely manner.

JR
JEREMY R.
Duluth, MN
VOLKSWAGEN NEW PASSAT
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2014 Category: Service
Manager was great
Axel, the manager was really great to work with. It did suck, because we had a lot of $$ to spend because there was a lot wrong with our car. I will say with all the money we spent, it sure would have been nice to have had our car washed and cleaned.

MF
Matt F.
Virginia, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2013 Category: Service
Matt said the wait was a little longer than expected. He chose not to elaborate further.
This review was collected via phone interview by Customer Research Inc.