Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2007 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 3 days ago

Reviews


JW
James W.
South Range, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
James said he was treated pretty good.
This review was collected via phone interview by Customer Research Inc.

JK
Joe K.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Joe said everything went well, he was given a loaner to drive. The work was done in the specified time, He thought he needed a front end alignment but it turns out he did not.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Arvada, CO
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Better than expected
The service and time it took was better than I expected.

RP
REBECCA P.
Duluth, MN
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2018 Category: Service
Great customer service!
The staff are kind and friendly and they take the time to explain things nicely. Fun atmosphere, I can see how working at Volkswagen of Duluth would be a fun job!!

PB
PATRICIA B.
MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018 Category: Service
Friendliness
It’s easy to set up service appointments online and when I arrive the staff are always very friendly. When I pick up my car they explain what service was performed.

LP
LYNN P.
Duluth, MN
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Wonderful, helpful staff
From the moment I reached the dealership, I was treated with courtesy and respect. Everything was explained well.

SS
SHELLEY S.
MN
Volkswagen Passat Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2018 Category: Service
Honest and Courteous
We received exceptional service. Our very old VW needed work, and the service department was very frank about what could and couldn't be done. I would highly recommend them to anyone. Very impressed with the honesty and the service.

Verified Customer
Duluth, MN
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Sales
Easy and quick
I requested a quote for a lease and had a response within an hour (on a Sunday night, no less!). I was able to set up a test drive without a lot of back and forth. Once I made my decision, I was able to go in and get out in less than an hour and a half. My whole experience was quick and easy.

MB
MARK B.
Minneapolis, MN
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
The best dealer!
This is my “go to” dealer! Great service, great pricing on the cars I’ve purchased ( 6 now). No reason to go anywhere else......

RP
ROGER P.
Duluth, MN
Volkswagen Golf Alltrack
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Service appointment
Convenient scheduling, got me in right away even though I arrived early, service done efficiently and price as estimated ( although seemed high for an oil/filter change !).
Personnel were courteous and friendly.

LS
Leonard S.
Babbitt, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Sue. She said the staff got the vehicle in before she expected, they did a good job and she was very pleased.
This review was collected via phone interview by Customer Research Inc.

JT
Jerry T.
Iron River, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jerry said the service at this business was great.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
John said the staff was professional and efficient and on time.
This review was collected via phone interview by Customer Research Inc.

CE
Christa E.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Christa said they employees got everything done and they communicated well. They didn't try to upsell.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Rolla, ND
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
David said the service was excellent. The work was completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JB
Janet B.
Mason, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Janet said the business is great. She went to Duluth for a diagnosis, but the vehicle is going to be worked on in Madison. She received excellent work in Duluth. It was great customer service, she is very pleased and the employees were very courteous.
This review was collected via phone interview by Customer Research Inc.

JS
Jennifer S.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Jennifer said she had a pleasant experience with this business.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Robert said the time took longer than he expected. The vehicle was in service for almost 3 and a half weeks. It took a little longer to get an estimate than he thought it would and the parts that were ordered were not localized. His expectation of the time frame was not met, he wanted to use the vehicle two weeks earlier. A little bit more of information of where they were at with the service would have been appreciated. The vehicle is running well and the job that they did was good. He has had no issues and it's working fine. He appreciates the service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Lutsen, MN
Volkswagen Beetle Convertible
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
VW service
The work was accomplished in good time and the car returned in excellent condition. The service personnel were friendly and helpful.

Verified Customer
Danbury, WI
Volkswagen New Beetle Convertible
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Service is outstanding
We are very impressed with your company