Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68
4.7

( 2028 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review 7 days ago

Reviews


Verified Customer
Biwabik, MN
Volkswagen Passat
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2019 Category: Service
Rush service to take advantage of 3 for 4 sale on tires
Appreciated the effort to squeeze in my service before the month end deadline to take advantage of the tire offer. I asked that the "well worn" summer tires be kept because there was maybe one more summer season of driving left on the tread. I drove off not even thinking about the old tires until I got home and looked around and when it dawned on me they were not in the car. Probably a good safety outcome in any case. Could have been a misunderstanding but I am not particularly fussed by it

In any case pretty much always satisfied with the timely and friendly service I get at VW of Duluth.

PE
PETER E.
Esko, MN
Volkswagen Atlas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great service!
As usual, VW of Duluth’s service team treated me with outstanding customer service. When a service they were performing on my Atlas was going to take longer than anticipated, they went out of their way to find me a loaner vehicle that I had not reserved so I could still make it to an appointment I had.

DR
Debra R.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Debra said the employees took care of her problem in a timely manner and the price was reasonable.
This review was collected via phone interview by Customer Research Inc.

LK
LUCAS K.
Virginia, MN
Volkswagen Golf
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/06/2019 Category: Service
They just take your money...
2011 Golf TDI: Had an airbag light go off (warranty on recall) and passenger side heat didn’t work. The charged me $130 dollars and told me the airbag was just a reset, and I need a new heater core. I asked about codes, how they knew it was the core, and how much. I got my receipt with $900 circled on it, no explanation, no estimate paperwork on itemized materials and hours, just $900 with a circle and “I don’t know that’s what they said” as an explanation. I bought the part for $125 and coolant for $20. With YouTube and 2 jack stands in a cold garage it took me 5-6 hours, with minor experience. With a car lift, proper tools, and experience it would have taken 2 hours, so it looks like VW of Duluth charges about $375 an hour, or just tries to rip people off.
I know I got ripped off, I was charged $130 to reset a light for airbag (that was a recall) that wasn’t fixed right in the first place. Told me it was for running diagnostics, which they said was free when I made the appointment. Guess they needed to pay for that remodel through our pocket.

PS
Patricia S.
MN
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2019 Category: Service
Patricia said she was not happy this business. She would not recommend this facility for service.
This review was collected via phone interview by Customer Research Inc.

WG
Wells G.
Duluth, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Wells said the visit to the business was a recent purchase of a used vehicle. He said he was a little upset that the vehicle came with unnecessary repairs and that he should have known about it before purchasing.
This review was collected via phone interview by Customer Research Inc.

RL
Robert L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
Robert said they were good guys, all of them.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
Andrew said that the mechanics timing was not good.
This review was collected via phone interview by Customer Research Inc.

MT
Mark T.
Lake Nebagamon, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
Mark said he would recommend this business for service. The technician Kelvin did a great job.
This review was collected via phone interview by Customer Research Inc.

TR
Trenton R.
Mcgregor, MN
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/04/2019 Category: Service
Trenton said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AL
Angela L.
MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Angela said the time scheduling at this business was difficult, but overall everything was okay.
This review was collected via phone interview by Customer Research Inc.

DP
Daniel P.
Gilbert, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/04/2019 Category: Service
Daniel said they did what they were asked to do and there were no complaints.
This review was collected via phone interview by Customer Research Inc.

ZH
ZOEY H.
TX
Volkswagen Routan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019 Category: Service
Fast, friendly and knowledgeable service!
I wouldn’t trust anywhere else with my VW.

Verified Customer
TX
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Excellent
Great team, very accommodating and excellent work

JW
James W.
South Range, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
James said the business did everything he wanted and in a timely manner.
This review was collected via phone interview by Customer Research Inc.

DL
Donald L.
Duluth, MN
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019 Category: Service
Donald said that everything was fine.
This review was collected via phone interview by Customer Research Inc.

LJ
LARRY J.
Finlayson, MN
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019 Category: Service
Service
Very good service, fast.

RS
RYANN S.
Duluth, MN
Volkswagen Atlas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2019 Category: Service
Perfect seservice
Quick, easy, polite, comfortable. Couldn't ask for more.

Verified Customer
Superior, WI
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2019 Category: Service
Soso
Took long time to get in for service, left several messages not one call back.

JS
Jennifer S.
TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Jennifer said the service is always a good experience.
This review was collected via phone interview by Customer Research Inc.