Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 1802 Reviews )

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
97% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


RA
Robert A.
Massillon, OH
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2019 Category: Service
Robert
Basically they did ALL the warranty work that was to be expected to the engine & the vehicle to bring it up to date. However it doesn't appear it was driven to be sure the vehicle was not "missing" or to verify how the car is performing after the warranty work was completed.

NV
Nancy V.
Canton, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Service
Very nice people. Had a good place to wait while my car was being worked on. Answered all my questions.
DAVID S. from Waikem Hyundai responded on 12/06/2019

Nancy,
In this season, we are thankful for you for letting us know about your experience.  Our desire is to provide you great service while limiting our impact on your time and budget.  Your feedback is valued.  If you have any additional questions, or need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JG
Jeff G.
Canton, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Above and beyond
Last week took the vehicle in for scheduled oil change. Asked Charlie if he could get me in and out within an hour and he cut the time in half. Nice work Charlie. This past Tuesday dropped the car off for new front brakes. Again the car was ready at the time provided and Brian the Service Manager went the extra mile to insure all was well. Excellent service. Would highly recommend..
DAVID S. from Waikem Hyundai responded on 12/05/2019

Jeff,
In this season, we are thankful for you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want to minimize our impact on  your time and budget.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JD
Jeffrey D.
Canton, OH
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019 Category: Service
Excellent Service at an Excellent Price
I appreciate scheduling a specific time for service where I can count on prompt attention. I received excellent service at an excellent price.
DAVID S. from Waikem Hyundai responded on 12/05/2019

Jeffrey,
In this season, we are thankful for you for letting us know about your experience.  Our desire is to provide you great service while limiting our impact on your time and budget.  Your feedback is valued.  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


CC
Christine C.
Canton, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Excellent service!
I have been getting my car serviced at Lincoln Way, Tuscarawas St in Canton, Ohio for the past few years. The people in the shop are caring, genuine individuals who take care of the customers and their needs. I would highly recommend others to get services done here!
DAVID S. from Waikem Hyundai responded on 12/03/2019

Christine,
In this season, we are thankful for you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We want to minimize our impact on your time an budget, especially this time of year!  If you have any additional feedback, or need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RC
Richard C.
Louisville, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/02/2019 Category: Service
review
most of regular service was very effieient, but extra requested service was not completed. service rep showed the charger works, but it only shows charging, but drains the battery not charging. will have to go back
Bryan M. from Waikem Hyundai responded on 12/02/2019

  
Bryan M. from Waikem Hyundai responded on 11/11/2019
Thank you for responding.  We value your feedback.  I will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


ED
Eugene D.
Canton, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
Above and beyond
I love the friendly and fast service!
DAVID S. from Waikem Hyundai responded on 12/02/2019

Eugene,
In this season, we are thankful for you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We try to minimize our impact on your time and budget.  I am glad we were able to resolve your needs and get you on your way quickly!  If you need anything at all, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


DD
Daphney D.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great service
Great service
DAVID S. from Waikem Hyundai responded on 11/29/2019

Daphney,
In this season, we are thankful for you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  If you have any additional feedback, or need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JA
Jon A.
Steubenville, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Highly recommended
Friendly and quick service.
DAVID S. from Waikem Hyundai responded on 11/29/2019

Jon,
In this season, we are thankful for you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  If you have any additional feedback, or need anything at all, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canal Fulton, OH
2011 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Great service
Waikem Hyundai, and especial Charlie Minner, always give excellent service. I know I can count on him and the staff to take good care of my Sonata hybrid, which I love!!
DAVID S. from Waikem Hyundai responded on 11/25/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Charlie is truly an asset and cares for each customer like family!  I am sure you enjoy your Sonata Hybrid.  Great car and great mileage!  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RR
Rick R.
Orrville, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2019 Category: Service
Great communication and happy with the job
I went in recently to have some minor engine work done. I was reluctant to take my car to a dealer but my local mechanic couldn't complete the job as their were some unique tools that only the dealer would have that were needed to complete the repair. My fears were unfounded. The dealer was great to work with, communication was excellent and I got the car back completely fixed. Repair costs were similar to what I would expect to pay from my local guy so I am very happy. Car is running noticeably better since the repair.
DAVID S. from Waikem Hyundai responded on 11/25/2019

Rick,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same level of service as we would want to receive.  We also want you to be able to rely on us as a source of solutions for you.  We want to make a minimal impact on your time and budget.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


MF
Marcia F.
Wooster, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2019 Category: Service
Always Happy
The Waikem Hyundai team in Massillon, OH do a wonderful job. We have a very good relationship with so many of the folks there and will continue! Thanks Charlie!
DAVID S. from Waikem Hyundai responded on 11/22/2019

Marcia,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  We always enjoy your visits. If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Dalton, OH
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Excellent experience
Thank you so much to Jeff and Darrell. They took great care of me and i will only have Darrell now work on my car.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  Jeff and Darrell are great assets and I am glad they were able to resolve your concerns.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


JS
Joe S.
Navarre, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Service
Great service
DAVID S. from Waikem Hyundai responded on 11/18/2019

Joe,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


BJ
Birgit J.
Kimbolton, OH
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Customer service
Awesome Customer Service !
Highly recommend Waikem if you want a great experience having your vehicle taken care of.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Birgit,
Thank you for letting us know about your experience.  It was good to hear from you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


PT
Patricia T.
Dover, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Promptness
Prompt and friendly.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Patricia,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Millersburg, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Well done
Always have friendly, competent service.
DAVID S. from Waikem Hyundai responded on 11/18/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


RP
Robert P.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Like family
Fast friendly service at a good price
DAVID S. from Waikem Hyundai responded on 11/18/2019

Robert,
Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Jeff know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Louisville, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Excellent service!
Best auto dealership I've ever gone to. Service employees are top-notch!
DAVID S. from Waikem Hyundai responded on 11/13/2019

Thank you for letting us know about your experience.  It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  We truly want you to receive the same treatment that we would want to receive.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


CA
Charles A.
Canton, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/05/2019 Category: Service
Service performed at 60,000 miles
I am not prepared for certain repairs occurring early than expected/

I had 60,000 mile service so I thought brakes, tires rotated, and aligned, would cost about $ 300.

Rotators cost another $400; second time it has occurred.
DAVID S. from Waikem Hyundai responded on 11/06/2019

Charles,
I can understand your concern.  Please give Charlie a call and let him know about your concerns.  We strive to be your advocate to the factory.  We want to minimize our impact on your time and budget so your feedback is valued.  We look forward to hearing from you.  

Dave Sams
Waikem Hyundai