Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,933 Reviews)

ReScore Reviews™ (37)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
97% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


MO
Margene O.
Canton, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019 Category: Service
Service
On time, friendly. Service is excellent.
DAVID S. from Waikem Hyundai responded on 08/27/2019

Margene,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


JW
Jacob W.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2019 Category: Service
fine service
Charlie was Warm-Friendly and very helpful...
DAVID S. from Waikem Hyundai responded on 08/27/2019

Jacob,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


KH
Kim H.
Dover, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019 Category: Service
Very pleasant experience
I was treated very well by the staff and they accommodated my needs while there. I even received a cookie when I picked up my car!
Friendly staff ?
DAVID S. from Waikem Hyundai responded on 08/26/2019

Kim,
Thank you for letting us know about your experience.  We feel everyone is part of our Waikem Hyundai Family and try to treat them as we would like to be treated.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Brendan, Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


MC
Margaret C.
East Sparta, OH
2006 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019 Category: Service
Trust
Charlie, Jeff and staff, are a big part of the reason I stick with Waikem. No games, no pressure, just good service. They say it needs fixed, I trust them to fix it.
DAVID S. from Waikem Hyundai responded on 08/26/2019

Margaret,
Thank you for letting us know about your experience.  I agree that Charlie, Jeff and the team are first class!  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Charlie or Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


RC
Richard C.
Canal Fulton, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2019 Category: Service
Good customer service.
Friendly and helpful.
DAVID S. from Waikem Hyundai responded on 08/26/2019

Richard,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


RA
Richard A.
Canton, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2019 Category: Service
Friendly people
They do the work and tell you what needs to be done and what they did. Appreciate all that they do.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Richard,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. I know Charlie enjoys your visits.  If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LL
Linda L.
Canal Fulton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/22/2019 Category: Service
x
x
DAVID S. from Waikem Hyundai responded on 08/22/2019

Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


PR
Pat R.
Massillon, OH
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019 Category: Service
Staff
Appt. On time. Staff listened to my description of issues as bad as it was. Courteous.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Pat,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. We try to treat everyone as we would like to be treated.  I am glad that came through.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Uniontown, OH
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019 Category: Service
Oil change and tire rotation
Took 30 minutes. Very efficient.
DAVID S. from Waikem Hyundai responded on 08/22/2019

Thank you for letting us know about your experience.  I am glad we were able to service your vehicle and get yo on your way quickly.  As one of our Waikem Hyundai Family, we value your feedback. If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


JS
Jennifer S.
Dover, OH
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2019 Category: Service
Great, friendly, fast
Always happy to drive the extra miles to have Waikem take care of my car!
DAVID S. from Waikem Hyundai responded on 08/22/2019

Jennifer, 
We appreciate your feedback and value you as a member of our Waikem Hyundai Family!  We look forward to your visit.  If you need anything at all, please let Charlie know. 

Dave Sams
Waikem Hyundai


TL
Todd L.
Massillon, OH
2019 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/20/2019 Category: Service
prompt courteous
friendly on time ,very friendly
DAVID S. from Waikem Hyundai responded on 08/22/2019

Todd,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback. We try to treat everyone as family, and in a manner that we would like to be treated.  I am glad that came through. 

If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canton, OH
2011 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2019 Category: Service
Nice staff
Great staff. Willing to do what it takes to resolve any concerns with servicing

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2019 Category: Service
Nice staff
Fast service
Bryan M. from Waikem Hyundai responded on 08/19/2019

Thank you for responding.  We value your feedback.  Charlie will be calling to discuss any concerns you might have and see what we can do to resolve them.  We look forward to talking with you.

Bryan Mulligan
Service Manager
Waikem Hyundai
330-478-0281#1147


SH
Steven H.
Massillon, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019 Category: Service
Service experience
Service writer was very pleasant and price was ok,waiting room was comfortable and popcorn was fresh.
DAVID S. from Waikem Hyundai responded on 08/16/2019

Steven,
Thank you for letting us know about your service experience.  We feel our customers are part of our Waikem Hyundai Family.  We try to treat everyone as we would like to be treated.  If you need anything or we can help in any way, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


KV
Katie V.
Strasburg, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019 Category: Service
Great service, great people!
Everyone from start to finish puts the customer first....from the phone call to make the appointment, to the service technicians, to the cashiers!! Super happy with my experiences with this company!!
DAVID S. from Waikem Hyundai responded on 08/16/2019

Katie,
Thank you for letting us know about your service experience.  We feel our customers are part of our Waikem Hyundai Family.  We try to treat everyone as we would like to be treated and I am glad that comes through.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing  you on your next visit.

Dave Sams
Waikem Hyundai


JM
Jay M.
Massillon, OH
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2019 Category: Service
Never had a problem getting a service appointment
Friendly people, and as always good service. Thank you Charlie.
DAVID S. from Waikem Hyundai responded on 08/16/2019

Jay,
Thank you for letting us know about your service experience.  As one of our Waikem Hyundai Family, we value your feedback.  If you need anything or we can help in any way, please let Charlie know.  We look forward to seeing  you on your next visit.

Dave Sams
Waikem Hyundai