Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8
4.8

( 1801 Reviews )

ReScore Reviews™ (34)

ReScore
Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5Overall Rating 4.6764685/5rating 4.6764685
Original
Overall Rating 2.41176/5Overall Rating 2.41176/5rating 2.41176rating 2.41176rating 2.41176
97% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


GE
Gregory E.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2016 Category: Service
courtious
prompt servise
DAVID S. from Waikem Hyundai responded on 07/22/2016

Thank you for giving us the opportunity to be of service to you.  We value your feedback and will share it with the team. 

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


Verified Customer
Culver, IN
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Efficient and quality service
Waikem expedited the shipping for a part, got me in for an appointment right away, finished earlier than expected, and demonstrated quality work and service throughout the process.
Bob S. from Waikem Hyundai responded on 07/19/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


Verified Customer
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2016 Category: Service
Service staff.
Ok
Bob S. from Waikem Hyundai responded on 07/19/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


MH
Myrna H.
Massillon, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2016 Category: Service
service
they go the xtra step
Bob S. from Waikem Hyundai responded on 07/18/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


Verified Customer
Strasburg, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2016 Category: Service
Great service people
Good job. Thanks
Bob S. from Waikem Hyundai responded on 07/15/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


CW
Cheryl W.
North Canton, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/14/2016 Category: Service
Please see my earlier comment
Please see my earlier comment
Bob S. from Waikem Hyundai responded on 07/15/2016

Thank you for giving us the opportunity to serve you. We value your feedback and will share it with the team. We look forward to serving you in the future.

Warmest Regards,
Your Hyundai Service Team
Charlie and Kasey


KS
Kathleen S.
Canton, OH
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
Great Service
Thanks for great Service.
Bob S. from Waikem Hyundai responded on 07/13/2016

Thank you for responding to the survey. We appreciate you taking the time to answer. We will be sure to share your comments with the team. We look forward to serving you in the future!

Warmest Regards,
Your Hyundai Service TEam
Charlie and Kasey


Verified Customer
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
Service
excellent service
Bob S. from Waikem Hyundai responded on 07/13/2016

Thank you for responding to the survey. We appreciate you taking the time to answer. We will be sure to share your comments with the team. We look forward to serving you in the future!

Warmest Regards,
Your Hyundai Service TEam
Charlie and Kasey


DH
DOUGLAS H.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2016 Category: Service
Great service department.
They get you in and out and everything is done correctly!
Bob S. from Waikem Hyundai responded on 07/13/2016

Thank you for responding to the survey. We appreciate you taking the time to answer. We will be sure to share your comments with the team. We look forward to serving you in the future!  Again Thank you.

Warmest Regards,
Your Hyundai Service TEam
Charlie and Kasey


AB
Adeline B.
North Canton, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2016 Category: Service
Great service
I wouldn't take my car anywhere else.
DAVID S. from Waikem Hyundai responded on 07/13/2016

Thank you for responding to the survey.  We appreciate you taking the time to answer.  We will be sure to share your comments with the team.  We look forward to serving you in the future!

Warmest Regards,
Your Hyundai Service TEam
Charlie and Kasey


RC
Raymond C.
Louisville, OH
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2016 Category: Service
Oil change and inspection
I had a great experience at the service center. They made me feel welcome and they also made a point to work with me to care for my car. Thank you so much!!!😃
Bob S. from Waikem Hyundai responded on 07/13/2016

Thank you for responding to the survey. We appreciate you taking the time to answer. We will be sure to share your comments with the team. We look forward to serving you in the future!

Warmest Regards,
Your Hyundai Service TEam
Charlie and Kasey


BP
Brian P.
Orrville, OH
2012 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/12/2016 Category: Service
Overcharging at the service center
previously stated on last page
Bob S. from Waikem Hyundai responded on 07/12/2016

Hi Brain: I am sorry that you are upset with the prices of our parts and labor Part of our job here is to inform you of the condition of your vehicle,  Good Bad or other, The tech did find the leak after it started to leak, we took care of that under your warranty, then we told you what maintenance was due or what items should have been replaced due to then being worn out or dirty, you stated No Thanks, and that was that, and as far as you buying a filter at Amazon, we did not offer you an after market filter, we sell OEM parts that are made for your car. Please call some other Hyundai or KIA dealer and compare us to them, Not after market. If you would like to discuss this further please give me a call at 330-477-5005 ex 1111. Thank you.


Verified Customer
Dedham, MA
2010 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2016 Category: Service
Hyundai Service Review
------
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Kasey


TP
Terry P.
Canton, OH
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/11/2016 Category: Service
service
not happy with this visit
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. We are really sorry for the Defective washer  if you need any thing to clean your driveway please let me know, I will get you sone help with that. Again I an sorry, 

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Kasey

Bob S. from Waikem Hyundai responded on 07/12/2016

Please give me a call on your next service Visit I will take care of you Oil Change, for your inconvenience.


TB
Terry B.
Ashland, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016 Category: Service
Oil change
Great service.
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future. And Thanks for going on yelp.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan


PM
Patrica M.
North Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2016 Category: Service
Excellent customer service
I have been totally impressed with the concern and follow up of the service department. They are doing everything they can to make sure I am satisfied with the service,

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2016 Category: Service
Excellent customer service
I have been having my car serviced for years by Waikem. I appreciate the concern and follow up
Bob S. from Waikem Hyundai responded on 07/12/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future. Patrice when you come in for your brakes ask for me and I will get you A discount on you brakes. Again Thank you.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan


LL
Laura L.
Canton, OH
2010 Hyundai Elantra To
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2016 Category: Service
Great customer service from Charlie, Chuck, Carolyn, and Lindsey, (and Doug when he was there). And good work from Brian (mechanic).
See Review Title.
DAVID S. from Waikem Hyundai responded on 07/11/2016

Thank you for giving us the opportunity to serve you.  We value you as a customer and look forward to serving you in the future. 

Warmest Regards,
YOur Hyundai Service Team
Charlie and Kasey


HK
Helen K.
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2016 Category: Service
Always Great Service
As always Waikem Hyundai did a great job with my Veloster. The staff were helpful and kind. I couldn't ask for a better service experience.
Bob S. from Waikem Hyundai responded on 07/08/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan


JK
Jamie K.
Canton, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2016 Category: Service
maria
We great service. A loaner car was provided and picking up our car when it was done was easy and simple. My only suggestion is a phone call given to customers to keep them up to date
Bob S. from Waikem Hyundai responded on 07/08/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future. And Thank you I will let Charlie know about calling customers to keep in touch.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan


DV
Daniel V.
Canton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/06/2016 Category: Service
GREAT
FRIENDLY...HELPFUL...MAKES YOU FEEL AT EASE
Bob S. from Waikem Hyundai responded on 07/07/2016

Thank you for your input. We Appreciate you taking time out of your day and filing out this survey. And We appreciate you giving us the opportunity to serve you and look forward to serving you in the future.

warmest Regards,
Your Hyundai Service Team
Charlie, Carolyn and Brendan