Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

1628 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5Overall Rating 4.6666691/5rating 4.6666691
Original
Overall Rating 2.39394/5Overall Rating 2.39394/5rating 2.39394rating 2.39394rating 2.39394
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


BM
Blake M.
Massillon, OH
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Sante Fe XL service
Top notch service department...never any problems.
DAVID S. from Waikem Hyundai responded on 03/06/2019

Blake,
Thank you for responding. I love hearing from our Waikem Hyundai Family!  Charlie works on the behalf of our customers and has their best interest in mind.  If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


VL
Vanessa L.
North Lawrence, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
Friendly
Quick service and very polite staff
DAVID S. from Waikem Hyundai responded on 03/06/2019

Vanessa,
Thank you for responding.  I value the input I receive from our Waikem Hyundai Family.  Both Jeff and Charlie do their best to keep your service experience timely and cordial.  They are truly interested in your best interest.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LL
Linda L.
Canal Fulton, OH
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019 Category: Service
x
xx
DAVID S. from Waikem Hyundai responded on 03/06/2019

Linda,
Thank you for responding.  I love hearing from our Waikem Hyundai Family!  If you need anything at all, please let Jeff or Charlie know. We are looking forward to your next visit.

Dave Sams
Waikem Hyundai


WR
William R.
Gnadenhutten, OH
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
So personable and helpful. The service team has our back.
The service managers are extremely personale and helpful; and make sure our vehicles are safe and up-to-date.
DAVID S. from Waikem Hyundai responded on 03/06/2019

William,
Thank you for letting us know about your experience.  I love hearing from our Waikem Hyundai Family!  I agree that both Charlie and Jeff go out of their way to be friendly and helpful.  If you need anything at all, please let them know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


LR
Linda R.
Canal Fulton, OH
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Good people
Did a great job,very help full.
DAVID S. from Waikem Hyundai responded on 03/06/2019

Linda,
Thank you for your feedback.  I enjoy hearing from our Waikem Hyundai Family!  Charlie always to be helpful in any way he can.  If you need anything at all, please let him know.  We look forward to seeing you on your next visit.

Dave Sams
Waikem Hyundai


SP
Steve P.
Louisville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Great Service
Thank you Charlie!
DAVID S. from Waikem Hyundai responded on 03/06/2019

Steve,
It was great to hear from you!  I always enjoy hearing from our Waikem Hyundai Family!  I will be sure to forward this to Charlie.  If you need anything at all, you know you can count on Charlie to help.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canton, OH
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Quick and prompt.
Did what was expected in a short time at a good price.
DAVID S. from Waikem Hyundai responded on 03/06/2019

Thank you for responding. I am glad we were to complete your service and get you on your way quickly.  I know your time is valuable, and our desire it to help you keep your committments.  If you need anything at all, please let Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


WF
William F.
Canton, OH
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2019 Category: Service
service dept.
on time ,responsive ,accurate ,congenial.
DAVID S. from Waikem Hyundai responded on 03/05/2019

William,
Thank you for letting us know about your experience.  We work to ensure our Waikem Hyundai Family is kept informed and make every effort to get them on their way quickly.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


CS
Christine S.
North Canton, OH
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019 Category: Service
Sonata Service
This is the dealer where I leased my vehicle from.
DAVID S. from Waikem Hyundai responded on 03/05/2019

Christine,
Thank you for responding. We appreciate you as one of our Waikem Hyundai Family and look forward to your visit.  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


CG
Christine G.
Massillon, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great Service
They were very pleasant workers that were very imformative and quick with doing their services to my car.
DAVID S. from Waikem Hyundai responded on 03/05/2019

Christine,
Thank you for letting us know about your experience.  It was our pleasure to help you. I am glad we were able to keep you informed and get you on your way quickly.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


WR
William R.
Massillon, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Excellent service
The folks at Waikem Hyundai hve always treated me well and have taken good care of my car.
DAVID S. from Waikem Hyundai responded on 03/01/2019

William,
Thank you for responding. It is always good to hear from our Waikem Hyundai Family!  If you need anything at all, please let Jeff or Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


TH
Teresa H.
Canton, OH
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Great service employees make great service!
Always courteous and friendly staff. Responsive to any questions or concerns I have about my vehicle.
DAVID S. from Waikem Hyundai responded on 03/01/2019

Teresa,
It was good to hear from you. As a valued member of our Waikem Hyundai Family, your feedback is important to us.  If you need anything or we can help in any way, please let Jeff or Charlie know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


GD
Gwendolyn D.
Canton, OH
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2019 Category: Service
Basic Oil Change
Personnel was very kind and friendly
DAVID S. from Waikem Hyundai responded on 03/01/2019

Gwendolyn,
Thank you for responding. We value your feedbackand will share it with the team.  If you need anything or we can help in any way, please let Charlie know. 
We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Canton, OH
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Great Service
My car was serviced promptly and I was out of the dealership in no time. The service manager was very pleasant to work with and did not pressure me into buying services I did not need.
DAVID S. from Waikem Hyundai responded on 02/27/2019

Thank you for telling us about your experience.  As one of our Waikem Hyundai Family, your feedback is valued.  I am glad we were able to address your concerns and get you on your way quickly.  If you need anything or we can help in any way, please let Charlie or Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Massillon, OH
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Professional
Charlie always makes sure that my car is well taken care of without alarming me with unnecessary possibilities of future service scenarios.
DAVID S. from Waikem Hyundai responded on 02/26/2019

Thank you for responding. Charlie is truly an asset we value.  You also are a valued member of our Waikem Hyundai Family. If you need anything or we can help in any way, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


GM
Gary M.
Canton, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
My Statement
Very helpful, professional and curtious. Repairs and upgrades done in a timely manner.
DAVID S. from Waikem Hyundai responded on 02/26/2019

Gary,
It was our pleasure to help you.  As one of our Waikem Hyundai Family, your feedback is valued.  Please let Jeff or Charlie know if you need anything. We are looking forward to your next visit.

Dave Sams
Waikem Hyundai


DV
David V.
Marshallville, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Excellent Customer Service
I would like to say that I have been coming here for some time and I always feel like they care about the issues that I have. They worked with me time and time again to make sure I was always satisfied! I will not take my car anywhere else!
DAVID S. from Waikem Hyundai responded on 02/26/2019

David,
I was great to hear from you!  We value your feedback as one of our Waikem Hyundai Family.  If you need anything at all, please let Jeff or Charlie know. We loo forward to seeing you at your next visit.

Dave Sams
Waikem Hyundai


TB
Thomas B.
Wooster, OH
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Prompt service
The service was prompt and results clearly explained.
DAVID S. from Waikem Hyundai responded on 02/25/2019

Thomas,
Thank you for letting us know about your experience.  As one of our Waikem Hyundai Family, we value your feedback.  If you need anything or we can help in any way, please let Jeff know. We look forward to your next visit.

Dave Sams
Waikem Hyundai


LC
Louis C.
Canton, OH
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2019 Category: Service
Waikenm Hyundai Sevice
Jeff who is the service technician! He always greets me personally and is very courteous and professional and takes the time to listen.
DAVID S. from Waikem Hyundai responded on 02/25/2019

Louis,
Thank you for your response.  I always enjoy hearing from our Waikem Hyundai Family!  Jeff's concern and appreciation for our Hyundai Family comes through to every customer.  If you need anything at all, please let Jeff know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai


Verified Customer
Navarre, OH
2013 Hyundai Genesis Co
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2019 Category: Service
Alignment
Decent atmosphere
DAVID S. from Waikem Hyundai responded on 02/25/2019

Thank you for responding. We value your feedback.  We try to make it seem as if you are dealing with family, and consider every customer a part of the Waikem Hyundai Family. If you need anything at all, please let Charlie know.  We look forward to your next visit.

Dave Sams
Waikem Hyundai