Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

114 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


SR
Steve R.
Massillon, OH
Lincoln MKZ
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Steve said they did a nice job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Canton, OH
Mazda Tribute
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Always available when we need them!
We drop off our cars and they fix quickly & as cost-efficient as possible. It's also nice they are 'around the corner'. Highly recommended.

MM
MARVALENE M.
North Canton, OH
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
They go out of their way to check things & do extras.
They check everything and explain why things need done. They work things out so not all needs done at o s time - helps financially. Very thoughtful & considerate.

MG
MIKE G.
Massillon, OH
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Awesome service
Always great service, easy to schedule an appointment, they text or call to tell you what’s going on with your car. Highly recommend WALES AUTO.

DJ
DAN J.
Canal Fulton, OH
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Friendly, helpful
Great service, no long wait for appointments

IW
Irene W.
Clinton, OH
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Irene said she's always satisfied with the service. She trusts the employees and the price was fair.
This review was collected via phone interview by Customer Research Inc.

DB
DAWN B.
Canton, OH
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Service Excellence!
My Jeep broke down in WV and not knowing the issue, I had it towed to Wales Auto for their honesty and integrity. When they called with the issue, Todd Had already checked online for any recalls, called a local Jeep dealership to verify info and said while Wales Auto would be happy to do the work, the Jeep dealership could do it for no cost! He printed and provided me all the information, told me who to call and offered to make arrangements to have my Jeep towed there. This is exactly why I would never go anywhere else. Wales Auto is truly a place to trust!

KW
KEN W.
Canton, OH
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Routine oil change/problem solving
First-rate service, as usual. Routine oil change for my 2012 Avalon, plus solving a warning light issue (no charge). These folks are (1) professional; (2) personable; (3) reliable; (4) honest as the day is long. Just doesn't get any better than that. Absolutely would recommend--and have done so.

DR
DIANE R.
North Canton, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Wonderful Service
As always, I received wonderful service from Todd at Wales Auto.

RS
Rich S.
Canal Fulton, OH
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Rich said the business was very kind, very friendly and also very helpful. However, he said the price was a little high.
This review was collected via phone interview by Customer Research Inc.

TH
Todd H.
Massillon, OH
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Todd said the facility was very responsive and the work was good at a fair price. He stated the staff was honest and up front with all his vehicle's needs.
This review was collected via phone interview by Customer Research Inc.

PL
Paul L.
Canton, OH
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Paul said the business was pretty fast, quick and they also do good work.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
North Canton, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Great place for honest repairs
Always pleasant to have these guys work on your car. Very friendly, and knowledgeable. We've got old cars, and they're also realistic about what needs to be done to keep the car going for as little as possible.

RC
Rhiannon C.
Massillon, OH
Chevrolet Sonic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Rhiannon said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

KW
KEN W.
Canton, OH
Suzuki XL-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
Review of Wales Auto Repair
Professional, personable, reliable, reasonable pricing. Doesn't get any better than that.

DR
DIANE R.
North Canton, OH
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Wonderful Service
I had an unexpected problem with my car and they took the car in right away. They checked and corrected the problem quickly. I have always received wonderful service from Todd at Wales Auto.

JD
Joey D.
Alliance, OH
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Joey said the service went smoothly , and the staff was quite helpful.
This review was collected via phone interview by Customer Research Inc.

KF
Kara F.
Canton, OH
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Kara said the employees were attentive They gave a call to let her know what was going on. They completed the vehicle service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AB
Abe B.
Ohio
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Abe said the employees were very good.
This review was collected via phone interview by Customer Research Inc.

KH
KEITH H.
Massillon, OH
Chevrolet Lumina
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018
Honest and Friendly
Took our "work car" in for and exhaust repair. Let them know I didn't want to spend a lot of money, just wanted the car quiet. They saved me money and the work was done quickly and done with quality. My uncle referred me and I will definitely refer my friends to them.