Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

143 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


MM
Mr./Ms. M.
Massillon, OH
Isuzu i-290
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Price was what was quoted
Work was done promptly and price was what was quoted

MF
MONTE F.
North Canton, OH
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
25,000 mile check up
Totally trust Todd and his staff. Totally thorough and trustworthy!

TK
TIM K.
North Canton, OH
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Fast, reliable service
I forgot about my appointment until after my wife had gone to work. I called Todd to let him know I'd have to reschedule. He said "You can use our loaner." A loaner? Outstanding!!! Finished up the job in record time.

Been going to Wales for years. I know I can count on them to do what's needed and not push added-cost services.

MS
Mick S.
Canal Fulton, OH
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Mick said the business did a good job and he really appreciates them helping him out with the used vehicle that he purchased.
This review was collected via phone interview by Customer Research Inc.

RR
Ramon R.
Ohio
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Ramon said this business was excellent. Every thing was perfect. He was happy with them. It is the best place he has ever entered and he could not have asked for more. One of the best treatments he got going to a repair facility. It is something to look forward to on his next visit. It is a very family oriented and friendly facility , he even likes the little dog Smoky they have running around there. The job was done well and he stated he felt safe and comfortable after the repair. He added to keep up the good work, and hopefully it will be contagious and others will follow suit.
This review was collected via phone interview by Customer Research Inc.

JL
Jay L.
Massillon, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Jay said the staff members are really nice and really professional. He appreciates them.
This review was collected via phone interview by Customer Research Inc.

BB
BILL B.
Canal Fulton, OH
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018
Friendly service
Took care of our safety check and went over the details of what they found. Friendly and thorough.

TT
Tommy T.
Orrville, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Tommy said they take all their vehicles to the business because of their good service
This review was collected via phone interview by Customer Research Inc.

AC
Aron C.
Massillon, OH
Chevrolet Lumina
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Aron said he always recommends this business.
This review was collected via phone interview by Customer Research Inc.

BB
BILL B.
Canal Fulton, OH
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Safety Inspection
Very hospitable service. Work gets done quickly and efficiently.

FB
FRANNY B.
Canton, OH
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Fast, Fair, quality!
I've been coming to Wales Ido for 4 1/2 years now, and always leave feeling like I know I trust the people live worked on my car that I have had other experiences at mechanics or I did not leave feeling that way, and it's priceless. Thank you once again!

WS
Walt S.
Canton, OH
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018 Category: Service
Walt said he has had good experiences at this business, and he wants this facility to keep up the good work
This review was collected via phone interview by Customer Research Inc.

MG
MIKE G.
Massillon, OH
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Great service
John does a great job communicating what’s going on with your vehicle, calls if anything extra is needed done . Done in a timely matter and always able to get an appointment when I need it.

CW
Cherry W.
Canal Fulton, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Cherry said the staff is honest and the business is family oriented.
This review was collected via phone interview by Customer Research Inc.

MM
MARVALENE M.
North Canton, OH
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2018
Always willing to help.
You can call or stop in anytime and they are willing to help of answer questions. Friendly. Drop off of pick up service so helpful.

Verified Customer
Massillon, OH
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018
Very accommodating to my needs.
Called for appointment on a Wednesday and was able to take car on Thursday. Todd and John are always friendly and are knowledgeable. I have used Wales Auto for over 25 years.

CH
Chris H.
North Canton, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Chris said the business is very professional and they do good work.
This review was collected via phone interview by Customer Research Inc.

RV
RICH V.
Canton, OH
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Rich V
Always friendly, helpful, Wales auto does very good work. I would recomend them to any one.

KW
KEN W.
Canton, OH
Suzuki XL-7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Professional, personable, reliable.
These folks are as good as they come: Professional, personable, and reliable.

JS
Joe S.
Massillon, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Honest - Caring - Professional
Todd & John went out of their way to correct a defective air conditioner compressor installed before a trip to South Carolina. It failed just before we made it to our destination and they helped us get it all taken care of before we had to head back home. They're A-1 in our book!

Displaying Review 1 - 20 of 143 in total