Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

155 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


Verified Customer
Canton, OH
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2019
their honesty
They identify what needs repaired and make the repair without trying to sell you products or services you don't need.

DB
Diane B.
North Canton, OH
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Diane said she really likes John. He is very nice and easy to be around.
This review was collected via phone interview by Customer Research Inc.

RD
RANDY D.
North Canton, OH
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Great Service Always
The service was done quickly changed my snow tires, oil and lubed and checked everything out. Nice Job as Usual.

SG
SHANE G.
North Canton, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
Flexible
Excellent flexible options for busy schedules, fast service.

AH
ANDY H.
North Canton, OH
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019
An honest evaluation of your issue!
Asks for permission of proceed with exact price, fixes only what needs to be fixed but gives a review of potential issues going forward. Got in and out in a very good time. I trust that they will not suggest something unless it is absolutely necessary. Very professional experience. Rare!

TL
Tim L.
Columbus, OH
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Tim said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JL
J. R. L.
North Canton, OH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
J.R. said the people at the business were nice, kind, and fixed the problem.
This review was collected via phone interview by Customer Research Inc.

DB
DAVID B.
Canton, OH
Saturn Aura
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Great Service
My wife and I have been using Wales Auto for years and find their work great. We highly recommend them.

BR
BOB R.
Massillon, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Awesome Service
As usual, Wales was able to provide quick service at a reasonable price. Todd has always gone above and beyond in order to keep our cars safe and reliable at the best price.

SS
Steve S.
Massillon, OH
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Steve said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DR
DIANE R.
North Canton, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Excellent Service
I have always received wonderful service from Todd at Wales Auto. I would not take my car to anyone else.

RK
Renee K.
Minerva, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Renee said the staff were great from start to finish. They went above and beyond and really cared about the safety of her vehicle.
This review was collected via phone interview by Customer Research Inc.

MM
Mr./Ms. M.
Massillon, OH
Isuzu i-290
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Price was what was quoted
Work was done promptly and price was what was quoted

MF
MONTE F.
North Canton, OH
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
25,000 mile check up
Totally trust Todd and his staff. Totally thorough and trustworthy!

TK
TIM K.
North Canton, OH
Honda Civic Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Fast, reliable service
I forgot about my appointment until after my wife had gone to work. I called Todd to let him know I'd have to reschedule. He said "You can use our loaner." A loaner? Outstanding!!! Finished up the job in record time.

Been going to Wales for years. I know I can count on them to do what's needed and not push added-cost services.

MS
Mick S.
Canal Fulton, OH
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Mick said the business did a good job and he really appreciates them helping him out with the used vehicle that he purchased.
This review was collected via phone interview by Customer Research Inc.

RR
Ramon R.
Ohio
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Ramon said this business was excellent. Every thing was perfect. He was happy with them. It is the best place he has ever entered and he could not have asked for more. One of the best treatments he got going to a repair facility. It is something to look forward to on his next visit. It is a very family oriented and friendly facility , he even likes the little dog Smoky they have running around there. The job was done well and he stated he felt safe and comfortable after the repair. He added to keep up the good work, and hopefully it will be contagious and others will follow suit.
This review was collected via phone interview by Customer Research Inc.

JL
Jay L.
Massillon, OH
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Jay said the staff members are really nice and really professional. He appreciates them.
This review was collected via phone interview by Customer Research Inc.

BB
BILL B.
Canal Fulton, OH
Buick Rendezvous
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018
Friendly service
Took care of our safety check and went over the details of what they found. Friendly and thorough.

TT
Tommy T.
Orrville, OH
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Tommy said they take all their vehicles to the business because of their good service
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 155 in total