Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

2776 Reviews

ReScore Reviews™ (73)

ReScore
Overall Rating 4.5205505/5Overall Rating 4.5205505/5Overall Rating 4.5205505/5Overall Rating 4.5205505/5rating 4.5205505
Original
Overall Rating 2.43836/5Overall Rating 2.43836/5rating 2.43836rating 2.43836rating 2.43836
94% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
Stuart, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent Service Done
My Sonata looked great both inside and outside after the Auto Butler was done.

HL
Hector L.
Port Saint Lucie, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
great experience with total service
service personnel are all great and friendly

WM
William M.
Palm City, FL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Routine maintenance
Pleased with the service
Melanie J., Customer Relations from Wallace Hyundai responded on 12/13/2018

William,
We're glad you were pleased with your recent service visit. We appreciate the 5 stars. Thank you for your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Stuart, FL
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Great job!
Robert & Steve do a great job!
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

To our valued customer,
Thank you for your praise towards Robert & Steve. We're pleased to hear they're doing a great job. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

AW
Arline W.
Port St. Lucie, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
A. Willsey Review
All work was done as requested, with courtesy and within the timeline that I was told.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

Arline,
Thank you for sharing your feedback, it's great to know we're doing things right. We appreciate your 5 star rating.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

DH
Donna H.
Okeechobee, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Great dealership
I have purchased 3 vehicles from Wallace and like everyone there. Just a long way to go for service since I live in Okeechobee
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

Donna,
We appreciate your time & continued business. Thank you for the 5 star rating, we appreciate it.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Indiantown, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
No pressure
When you ask for "just the facts" that's what you get. If possible, they will give time to raise the money for repairs. That makes it very recommedable to/for me.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

To our valued customer,
We truly appreciate your feedback & thank you for your business. We look forward to seeing you again. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

GD
Gary D.
Stuart, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Car looks great
I have the Auto-Butler option for my Elantra GT and I am so glad that I included that when I purchased my car. It's not three years old and it looks as new as the day I brought it home.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

Gary,
We appreciate the 5 star review. Thank you for sharing your comments with us, we're glad to hear your pleased with your Auto-Butler.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

WO
William O.
Stuart, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Hyundai service never disappoints
Never had a bad experience at Hyundai, thanks to Bob, one of your service managers.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/12/2018

William,
Thank you so much for your comments, we truly appreciate them. We're glad to hear Bobo is doing a great job for you. Thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Port St. Lucie, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Respectful and courteus enviroment
Great peoples from service advisor to a friendly shuttle Driver
Melanie J., Customer Relations from Wallace Hyundai responded on 12/11/2018

To our valued customer,
Thank you very much for complimenting our staff, we're pleased to know they're doing a great job for our customers. Thank you for the 5 star review.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

JM
Jorgelina M.
Jensen Beach, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018 Category: Service
Service appointment
Professional and friendly staff. You feel at home when you go get your car serviced.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/11/2018

Jorgelina,
We appreciate your comments, those are all qualities we continue to strive for. Thank you so much for rating us 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

PS
Paul S.
Port St. Lucie, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018 Category: Service
Service Department
Service Adviser are GREAT. They are always putting themselves in an mode as if they are taking care of their on Family.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/10/2018

Paul,
Thank you very much for taking time to share your comments with us. We appreciate your business & the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Hobe Sound, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
Service Advisor Bob
I had given a review of my last service for an oil change.In it I was very upset about my visit and gave a poor review.I want you to understand that it is your phone service of not being able to speak to a real person concerning your completion of service.Improvement in communication by phone.It seems that there was not a way to address that .We have been doing service with Bob and have always been extremely happy with the way that he has handled our needs and concerns.Please address this with my rescore

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/07/2018 Category: Service
Poor communication
!!!!
Chris R., Service Manager from Wallace Hyundai responded on 12/08/2018

To our valued customer,
     Thank you for the feedback. I apologize fro the poor response on calls and explanations.
I will certainly speak to the person involved and work to improve that.We appreciate your business.

Christopher B Robert
Service Manager
772-283-6000

DA
David A.
Stuart, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
MR. DAVID A
CONVENIENT, COURTEOUS ,ATTENTIVE TO MY NEEDS, NEVER HAD TO BRING BACK THE CAR AFTER A REPAIR.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

David,
Thank you for your comments, these are all areas we strive to excel in. Thank you for the 5 stars & your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
Stuart, FL
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Courteous
All personnel were kind and courteous
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

To our valued customer,
Thank you so much for taking time to share your feedback with us. We appreciate the 5 star rating. We look forward to seeing you again next time.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

JB
Joyce B.
Scottsburg, IN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Sales and Service Staff
Sales process was made easy for me. Service process was done with a smile and out in promised time frame.
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

Joyce,
Thank you very much for your kind comments. We appreciate your business & thank you for the 5 stars.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

PS
Peter S.
Port Saint Lucie, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2018 Category: Service
OK
very good
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

Peter,
Thank you for taking time to share your feedback with us as it helps us continue to improve. We appreciate your business.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

Verified Customer
West Palm Beach, FL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Excellent service
Steve is very good with his customers
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

Kris,
We appreciate the 5 star rating. Thank you for your business, we look forward to seeing you again.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

AR
Alicia R.
Port Saint Lucie, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Excellent service
Tony in service is great
Melanie J., Customer Relations from Wallace Hyundai responded on 12/07/2018

Alicia,
Thank you so much for the 5 stars. We're pleased to hear we provided great service to you. Thank you for your praise towards Tony, he does his best for his customers. Thank you.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000

LP
Linda P.
Port Saint Lucie, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Customer service oriented
Customer service oriented
Melanie J., Customer Relations from Wallace Hyundai responded on 12/06/2018

Linda,
We appreciate you, your time & your business. Thank you for rating us 5 stars. We look forward to seeing you again next time.

Melanie Jennings
Wallace Hyundai Service Department
772-283-6000