Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77
4.8

( 382 Reviews )

97% Would Recommend
Latest Review 1 day ago

Reviews


JK
John K.
Columbus, OH
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
John said the business was convenient.
This review was collected via phone interview by Customer Research Inc.

GB
GARRISON B.
Columbus, OH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2016
Excellent
Friendly, fast, inexpensive, and quality repair work. We brought our family's minivan in after we got nails in two tires and were out the door in about 45 minutes. I was surprised by the low cost. Jason was very friendly. We will be taking both cars to Wayne's for all services from now on!

JM
Jacqueline M.
Columbus, OH
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Jacqueline said the business worked on her loose brakes and installed her new brakes in. She says the facility did an excellent job, she has no complaints.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Jacqueline for the wonderful review!

Wayne's Auto Repair

JW
Jahaan W.
Cleveland, OH
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Jahaan said this business is very prompt and has great customer service. They provided a ride back to where he needed to be while they fixed his vehicle and sent him coupons in the mail, which helped a lot.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Jahaan! We are always happy to assist you!

Wayne's Auto Repair

IS
Isata S.
Columbus, OH
Dodge Durango
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/29/2016 Category: Service
Isata said she took her vehicle to this business several times and it is still shaking. They diagnosed the vehicle and found nothing wrong. Later, when they found a problem, they told her she had to pay them $300 more to fix the noise in her vehicle. She had already paid them $1,600.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Ms. Sesay,

Sorry for your ongoing issue with your Dodge Durango, As we told you before we have repaired all the initial issues you asked us top repair! Unfortunately you have internal engine noises that were unrecognizable until you large exhaust leak was repaired. It was impossible to hear any noises until that issue was fixed! As stated to you before, we would be happy to tear down the motor to locate the noise and fix it but we can not do that without charging you the time to do so. Hopefully you can understand that we would not be in business if we fixed all vehicles for free! Anytime you wish to schedule an appointment to have that fixed please call us at your convenience!


Thanks!

Wayne's Auto Repair

MC
Mayra C.
Columbus, OH
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Mayra said this business was great. They provided great customer service and very good service. She also noted the employee who took care of her was very nice.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Mayra for the kind words! See you soon!

Wayne's Auto Repair

GD
Gregory D.
Columbus, OH
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Spoke with Tammy. She said the business checked out everything and she was shown what was going with her vehicle. She was very appreciative of them taking the time to do that.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Tammy and Greg for the kind words and taking the time to review us!

Wayne's Auto Repair

IT
Isaiah T.
Columbus, OH
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Isaiah said the service provided by this business was good and quick.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Isaiah! We are always happy to see your beautiful S550!!!

Wayne's Auto Repair

JN
Jemme N.
Columbus, OH
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Jemme said they were kind and offered her a drink. They took as long as they said they would and she trusted their mannerism.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Ms. Norman your always welcome to any beverages we have! Thanks for taking the time to review us! See you next time!

Wayne's Auto Repair

LJ
Lamar J.
Columbus, OH
Oldsmobile Bravada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2016 Category: Service
Lamar said this business is excellent. They got his vehicle in and out with no hassles and did exactly what he wanted. Anytime he needs his vehicle worked on he will be going back to them because he can not ask for better. He would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Lamar Thanks so much for the awesome review! Always a pleasure having you in the shop!

Wayne's Auto Repair

LC
LYNDA C.
Columbus, OH
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2016
Excellent customer service
Wayne's has great customer service and their prices are below other comparable businesses in the area.
Jim M., Manager from Wayne's Auto Repair responded on 07/06/2016

Thanks Ms. Carr for reviewing us! Glad we could work to your expectations!

Wayne's Auto Repair

RB
ROBERT B.
Westerville, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2016
Timeliness of auto repair
Wayne's consistently honors appointments and completes the work fast
Jim M., Manager from Wayne's Auto Repair responded on 06/21/2016

THANK YOU ROBERT! We really appreciate you taking the time to review us! Looking forward to your next visit!

Wayne's Auto Repair

ME
Milton E.
Columbus, OH
Mazda MPV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Milton said the business was quick.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/25/2016

Milton Thank You for the review! Always a pleasure seeing you and your daughter! I'll try to have more candy for her by the next visit!

Wayne's Auto Repair

AC
Ashley C.
Columbus, OH
Infiniti G35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2016 Category: Service
Ashley said the customer service at this business is really good. They are always on time with her scheduled appointments. They take very good care of their customers and never keep her waiting. She will return to this business.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/23/2016

Thank You for the wonderful review Ashley! We are always happy to work around your busy schedule! 

Wayne's Auto Repair

RH
Ruth H.
Columbus, OH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2016 Category: Service
Ruth said she appreciates local businesses who do well and this one is honest and gave her alternatives on the repair.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/20/2016

THANK YOU Ms. Harris for taking the time to share your experience with us! I'm always hear and happy to help in anyway I can!

Wayne's Auto Repair

AA
Amy A.
Lewis Center, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016
Best of the Best
These guys truly are the best of the best from their professionalism and knowledge to treating you (and your car) like family. I'll never choose another shop for my jeep!
Jim M., Manager from Wayne's Auto Repair responded on 05/20/2016

Thanks Amy! We always try to make everyone feel at home here! So glad we are able to service your Jeep Family!

Wayne's Auto Repair

CD
Chris D.
Columbus, OH
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2016 Category: Service
Chris said he has always had excellent service and never has to go back for the same repair twice. He absolutely recommends them and already has.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/20/2016

Thanks Chris! We are always happy and willing to take care of your Sabaru! We will see you soon for your next oil change!

Wayne's Auto Repair

DT
Dave T.
Columbus, OH
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
Dave said he was happy with the service his mechanic, AJ, provides.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/18/2016

Thanks Dave for the kind words! I will be sure to pass this review on to AJ to view! Hope all is well with the AC!

Wayne's Auto Repair

PR
Pat R.
Columbus, OH
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2016 Category: Service
Pat said he has been to this business before. He likes the work. He was very pleased during his experience.
This review was collected via phone interview by Customer Research Inc.
Jim M., Manager from Wayne's Auto Repair responded on 05/18/2016

-Pat THANK YOU for taking the time to review us! We really appreciate the kind words!

 

Wayne's Auto Repair

DH
DAN H.
Dublin, OH
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2016
Waynes Auto Repair
Best mechanic in the state.
Jim M., Manager from Wayne's Auto Repair responded on 05/16/2016

Thanks for the kind words! We look forward to servicing all of your vehicles in the future! 

Sincerely,
Wayne's Auto Repair

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