Wayne's Auto Repair

Art said he has spent quite a bit of money at this business. He was not informed he was being charged over $130 for a diagnostic.

Bijay said his Jeep Wrangler had a rough idle. They said they fixed a vacuum leak to fix this, but the problem remained. They also wanted to charge him $900 or $1300 for a U-joint, which is a part that costs $40 on Ebay. He is not going back ever again.

I took my car to this place and told them my car started up automatically all they had to do was look on the KEY and see that I had AUTOMATIC START but instead they cheated me out of 460.00 and said they changed oil which I DID NOT TELL THEM TOO because the oil was brand new and claim they did some more things THE RIPPED ME OFF I usually pay more for TOP SERVICE at the dealership because I have a brand new Hyundai BUT since this was a car I brought from a lot I decided to take it there because my MOTHER said they were recommend by the BETTER BUSINESS BUREAU which I will also turn them over to them with this complaint I was PISSED!!!!!!!

Scott said he has taken his vehicle to the business for service many times over the years. Each time he goes in for a service visit, the employees find more issues, which cost him more money. During the last service visit, his radio was broken while they were fixing an overheating issue. They did not seem to care about it and refused to fix it.

Brooks said this business's employee at the front desk didn't know how to talk to people and he will not recommend or be going back there just because of that one guy.

Car was leaking oil, not burning oil. 6 months ago had a value job, $2600. Oil had been getting away for several months and only recently noticed very small oil spot on the driveway. Should have taken it in sooner. They found the value cover was warped or not sealed against value cover gasket. They took care of gasket and labor but charged $159 for the valve cover. I thought the guarantee would take care of that. Have spent close to $10,000 on car maintenance since going to Wayne's a couple of years ago when DiPietro Tire closed. Also when I picked up the car it reeked of smoke and I don't let anyone smoke in my car.
Starting to be disappointed in service with my last 2 visits. They've been good to me so far but I may start looking elsewhere for car service. Hate to do that.

Dayshod said this is the third time his vehicle has been towed. There has been a problem with his vehicle for the past 2 weeks.

Bill said when he took his vehicle in for service, it didn't have any transmission problems. Now he needs a new transmission. He was not very happy about the service.

Isata said she took her vehicle to this business several times and it is still shaking. They diagnosed the vehicle and found nothing wrong. Later, when they found a problem, they told her she had to pay them $300 more to fix the noise in her vehicle. She had already paid them $1,600.

Recently, I called to inquire about brake work. I was told to bring my car in anytime,no problem, brakes are easy. I asked if I should drop it off figuring it might take some time. Again I was assured, just bring it in, no problem. Long story short, I waited three hours before the work was completed. I thought to myself while waiting that the manager simply wanted the work and if I was led to believe it would be an inconvenience to me I would take my car somewhere else. I've had work done at Wayne's numerous times on my and my wife's vehicles and have spent thousands of dollars. Look it up. My advice is to be upfront about repair times. Tell the customer that parts may not be on hand . I knew this anyway. Brake parts need to be delivered. The front desk seemed to be interested in quotas more than being completely honest about any perceived inconvenience to the customer. My time is valuable. Simply tell it like it truly is.

Had the maintenance service..thought that it would of been on my receipt that was all done...like new windshield wipers..

Bob said this business didn't complete the work they diagnosed.

Dan said the service was not terrible but he felt like the staff did not do their best.

Chuck said he went into the business without an appointment and he had to wait for a couple of hours..

Andy said this business didn't fix his issue. He would still recommend this business for service.