business image

Wells Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(970 Reviews)
95
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
3
Total ReScores
3.7
ReScore Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(312) 943-5720

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (US & Canada)
1317 North Wells St Chicago, IL 60610
Wells Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(970 Reviews)

ST
gravatar
SARA T.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2020
verified customer Verified Customer
Fantastic service - above and beyond
After buying a car from Carvana, I was calling around to different shops in the city to find out how much it would cost to have the car looked at and what the process was if they found anything. Upon calling Wells Automotive and speaking to Frank I immediately knew that I'd go to them. They are transparent and accommodating; at no point was I ever concerned that they were taking advantage of me as a new car owner. Instead, I felt that Wells Automotive was on my side and I could come to them for advice on my car and I would get a direct and considered answer.

After bringing the car in, I was quickly informed of the work that needed to be done, walked through the inspection findings (and what was absolutely essential versus what could wait), and sent a formal inspection email with pictures of the areas of interest as well as estimated costs. Wells Automotive made sure that whatever could be covered by Carvana's insurance policy was and updated the invoice to reflect what was covered and what I was personally responsible for. Throughout this whole process, they were communicative and quick to get the work done.

I genuinely appreciate the way that they manage their business. On a personal level, I feel great being able to have an advisor on car-related issues while supporting a local family owned and operated business. As it pertains to COVID: they ensure that both their clientele and staff are protected with sanitation procedures and plenty of social distance. Thank you Wells Automotive!
Recommended
Service Coupons and Posts
Thanks for the ⭐⭐⭐⭐⭐ review! We're delighted to hear your kind words about our efficient and honest service. We always strive to provide top-notch automotive care to our customers. 🚗✨ #CustomerSatisfaction #WellsAutomotiveService
Learn More

Thanks for the ⭐⭐⭐⭐⭐ review, Keith! 🚗 We're glad you appreciate our straight-up approach. We'll keep delivering honest service for all your automotive needs! #CustomerAppreciation #HonestService
Learn More


Thanks for the great review, Chuck! 🤩 We're so glad we could help you out and provide honest advice. #WellsAutomotiveService #Chicago
Learn More

Thanks for the kind words, Melvin! 🤗 We're glad Frank and the team could get you back on the road. #WellsAutomotiveService #Chicago
Learn More

Thanks for the great review, James! 🤩 We're so glad you had a great experience with Frank and the team at Wells Automotive Service. #WellsAutomotiveService #Chicago
Learn More

👍🏼 Great service! 🤩 #Chicago #HonestRepairs
Learn More



Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.