Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81
4.8

( 326 Reviews )

97% Would Recommend
Latest Review about 1 hour ago

Reviews


CH
Chuck H.
Escondido, CA
Toyota Venza
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2018 Category: Service
Chuck said the business lacked the attention for detail. He said the work order specified anti-corrosion for the battery, and the tire pressures were to be checked. None of this was done.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
San Marcos, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Michael said the business had him in and out. The staff was polite and professional.
This review was collected via phone interview by Customer Research Inc.

SG
Samantha G.
Escondido, CA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Samantha said the staff was very polite. The price was a little high but that's understandable with the work they do.
This review was collected via phone interview by Customer Research Inc.

LG
Liliana G.
San Marcos, CA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Liliana said she has been to this business before for an oil change, and the service was great. She wanted to thank them for their service.
This review was collected via phone interview by Customer Research Inc.

MG
Mary G.
Escondido, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Mary said the staff was very efficient, thorough, and completed the repairs in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JA
Jonathan A.
Carlsbad, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2018
Good service and great communication.
Service was great. They took care of what I needed and did a thorough check up on the car. The communication from Tim, the service manager, was great. He took the time to explain everything and made me feel confident in their knowledge and ability to take care of what was needed.

GG
Gary G.
Escondido, CA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2018 Category: Service
Gary stated the business went out of their way to help him. The staff called when work was done. They even offered a loaner vehicle.
This review was collected via phone interview by Customer Research Inc.

BA
Barbara A.
San Diego, CA
Ford Escort
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018 Category: Service
Barbara said the staff members were able to fix an issue she couldn't get fixed at the Ford Dealership. They were professional, kind, courteous and a pleasure to deal with. She is very satisfied with her service and even handed out business cards for this business at the Ford Dealership.
This review was collected via phone interview by Customer Research Inc.

FC
Frankie C.
Escondido, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2018
The great customer service!
As per usual, great customer service, got the job done in a timely manner. You are the best! West Escondido Automotive & Transmission! Thank you, for keeping me on the road!

MM
Mary M.
Escondido, CA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018
The people who provide service
5 star work always provided.

GO
George O.
Escondido, CA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2018 Category: Service
George said he recommends the business for service.
This review was collected via phone interview by Customer Research Inc.

CF
Courtney F.
Escondido, CA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2017
Fast & fair
Staff was responsive and professional. Kept me informed during the entire repair process.

DG
Don G.
Vista, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017
know your vehicle is in good hands
i trust their work and advice.

MM
Magaly M.
Escondido, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Magaly said the business treated him professionally and they took care of his inspection.
This review was collected via phone interview by Customer Research Inc.

GL
George L.
San Marcos, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
George said he needed a smog check that required a STAR certified location, and this business was awesome. They took care of him over the phone. They were ready to receive him and do everything when he arrived. They were top notch and had the job done in 40 minutes. Their customer service was awesome, and he will be going back.
This review was collected via phone interview by Customer Research Inc.

JM
Janette M.
Escondido, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2017
Clean, friendly, professional, they even washed my dirty truck before giving it back.
5 stars

DR
Diane R.
San Marcos, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017
W. Escondido Auto
I have taken my 4runner in for service a few times now. Everyone I talked to is very nice and they really care that your vehicle is running tip top. The technicians are very thorough. Once I brought my vehicle in because of a oil leak and brakes, ...turns out brakes were the least of my problem. I had a huge crack in my radiator I didn't know about and of course I had to get that fixed. Also, they have a shuttle service to bring you home and pick you up when your car is done. The driver is pretty cool. Every time I leave my 4runner drives like new and looks like new. Thanks for washing my car for me, it really needed it! Lol
Diane Reynolds

MB
Michelle B.
San Marcos, CA
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2017 Category: Service
Michelle said the staff at this business were quick and did an awesome job.
This review was collected via phone interview by Customer Research Inc.

DH
Dennis H.
Escondido, CA
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2017
Thoroughness and comptence
The reason I bring my car to West Escondido is their complete knowledge of my car and ability to take on any challenge. On this visit my 11 year old car came back to me like new including all service items in the engine compartment and clear headlight covers.

TJ
Tora J.
San Marcos, CA
INFINITI G35 Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Tora said she recommends the business for service.
This review was collected via phone interview by Customer Research Inc.