Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

319 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


BD
Beverly D.
San Marcos, CA
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Beverly said they were clear and they kept her informed.
This review was collected via phone interview by Customer Research Inc.

CR
Chandre R.
Escondido, CA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2017 Category: Service
Chandre said he ended up paying $300 more than this business had originally quoted. However, his vehicle is now running well.
This review was collected via phone interview by Customer Research Inc.

MN
Mariann N.
Escondido, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Mariann said they did a great job and it was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CR
Carl R.
Escondido, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Carl said he had a fairly unusual issue and they were straightforward about it. The service was done promptly and at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

JZ
Jenifer Z.
Escondido, CA
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Jenifer said the business was honest and fast.
This review was collected via phone interview by Customer Research Inc.

CA
Charles A.
Escondido, CA
Honda Civic del Sol
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Charles said this business is quick, courteous and just good people.
This review was collected via phone interview by Customer Research Inc.

PS
Phil S.
San Marcos, CA
Suzuki Vitara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Phil said they were no hitches, everything went as planned and expected.
This review was collected via phone interview by Customer Research Inc.

DM
Dianne M.
Escondido, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Dianne said this business explained everything and there were no surprises.
This review was collected via phone interview by Customer Research Inc.

BM
Bruce M.
Vista, CA
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2017 Category: Service
Bruce said the staff did everything he asked. They were very helpful, cooperative, and professional.
This review was collected via phone interview by Customer Research Inc.

DR
Dolores R.
Escondido, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Dolores said the service went smoothly.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
San Marcos, CA
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2017 Category: Service
Steve said their work was of poor quality and he will never go to them again.
This review was collected via phone interview by Customer Research Inc.

KM
Ken M.
Escondido, CA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Ken said they always do a good job.
This review was collected via phone interview by Customer Research Inc.

LK
Lori K.
Escondido, CA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Lori said this business made her experience quick and easy. They did a good job.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Escondido, CA
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2017 Category: Service
Jim said they did as promised. It was done on time and the price was decent.
This review was collected via phone interview by Customer Research Inc.

FC
Frankie C.
Escondido, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017
Customer service! All of these gentlemen are the greatest from Tim, to Leo, and I'm sorry, ( can't remember their names) all the other gentlemen on duty. You keep me safe, and that means a lot to me, and my family.
I can't say enough, you have high standards at your shop, and I appreciate that. When you fix something in my car, you do it completely, not half-ass. Please excuse my language, just being honest. Always gentlemen <3

RB
Ron B.
Ramona, CA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2017
Exactly what I expected
I saw Brian on the Channel 6 news and each week he impressed me with speaking about the way he and his shops went about servicing vehicles. Doing all the things that used to be standard that most shops have stopped doing to save time and money for themselves forgetting the long term implications to OUR vehicles. They did exactly the things I would have expected providing more detailed reporting on that work than I ever would have expected. The staff was friendly and helpful and accommodating to my schedule for drop off and pick-up.

JH
Jim H.
San Marcos, CA
Mercury Villager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017
Great service.
Great service. They don't oversell (Like most other places do) but they honestly tell you what is needed.

SG
Scott G.
Escondido, CA
Mitsubishi Lancer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017
Good Service
My wife and I tried different car maintenance businesses in our area. West Escondido Automotive is the best. When they do service, it is done right. They do what they say in the time they commit to.

KL
Kent L.
San Diego, CA
Infiniti G37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2017
Kia Soul
Excellent service, everyone helpful and friendly