Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

319 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


JG
Jacqui G.
San Diego, CA
Verified Customer
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08/07/2018 Category: Service
Jacqui said she goes regularly because the service is good. She said she once had an issue with one employees attitude but other than that they work really hard to keep her business.
This review was collected via phone interview by Customer Research Inc.

JB
Jeffry B.
Escondido, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Jeffry said the staff at this facility did very well. They did an excellent job. The boss is very nice and he likes him.
This review was collected via phone interview by Customer Research Inc.

KC
Kenneth C.
San Marcos, CA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Kenneth said the staff was professional, polite, and knew what they were doing.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
San Diego, CA
Toyota RAV4
Verified Customer
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08/02/2018
Epic!
These guys are the best and def worth the drive from Mira Mesa ! They know how to take care of your car and don’t pull any tricks unlike dealerships. If you haven’t used em I have one question: why not ? Use em !

GH
Gary H.
San Marcos, CA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Gary said they handled things well. They made it simple and easy. They were efficient and professional.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Oceanside, CA
Toyota Highlander
Verified Customer
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07/27/2018
good people, well prepared peple,
had some questions about the status of the transmission in our highlander with 170,000 miles. They did a complete review of the tranmission including computer analysis and a complete draining and special cleaning of the transmission. They were able to give me a great understanding of what was going on and said everything looked good for a car with that mileage.

Thanks!!!!

HG
Hope G.
Carlsbad, CA
Mazda Mazda3
Verified Customer
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07/26/2018
Review
Wonder. They keep in touch regarding everything. Timely and great work.

Verified Customer
San Diego, CA
Honda CR-V
Verified Customer
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07/26/2018
SO FAR, SO GOOD
My wife picked up the car and she said it seemed just fine. She was very pleased with your shuttle service. Based on my wife's evaluation, I expect it will feel just fine when I get a chance to drive it and see how it feels after your work. I expect no problems.

SW
Stephen W.
San Marcos, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Stephen said the staff do a very thorough job, and they're very careful with getting what needs done, done. He appreciates the reps that work there, and they communicate very clearly what needs done.
This review was collected via phone interview by Customer Research Inc.

DY
Don Y.
Valley Center, CA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Don said he received good service from the business, and staff.
This review was collected via phone interview by Customer Research Inc.

PD
Paul D.
Escondido, CA
Ford
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Paul said the staff provided great service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

FS
Fred S.
San Marcos, CA
Toyota Tacoma
Verified Customer
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07/16/2018
great customer service , great company to do business with
I have used this company for a couple of years ,I wish all companies that I deal with where a customer friendly as this one ,they do not only just give you a ride home ,they also will come pick you up ,they also have cars you can rent a very reasonable prices

JM
Janet M.
San Marcos, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Janet said the staff did what she asked.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Escondido, CA
Subaru Outback
Verified Customer
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07/13/2018 Category: Service
John said the employees did a terrific job. They were straight shooters and helped him out a tremendous amount. The work was well worth the money. He will be going back.
This review was collected via phone interview by Customer Research Inc.

WY
William Y.
Escondido, CA
Nissan 300ZX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
William said the business had great pricing. They give him alerts about prices or if anything changes. The mechanic worked on a 30 year old vehicle and did a great job.
This review was collected via phone interview by Customer Research Inc.

RP
Remia P.
Carlsbad, CA
Mercedes-Benz GLK-Class
Verified Customer
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07/11/2018 Category: Service
Remia said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Valley Center, CA
Chevrolet TrailBlazer
Verified Customer
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07/05/2018 Category: Service
Robert said the staff always do the job for him and treat him well. He has been doing business with them for two years and has been happy with the service.
This review was collected via phone interview by Customer Research Inc.

EF
Eloy F.
Escondido, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Eloy said the business was very helpful. The service was provided when he needed it to be done, which was while he was there.
This review was collected via phone interview by Customer Research Inc.

AW
Alex W.
Escondido, CA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Feels like family!
Even after moving away I still bring my car to West Escondido for everything. The guys do such a great job and they tell it to you straight always.

I have been told people can be deterred by a bit of a higher price, but hey ... you get what you pay for and I pay for piece of mind and supporting this great team.

BJ
Ben J.
Escondido, CA
Toyota Sienna
Verified Customer
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06/21/2018
Brian's team always does a great job!
I've known Brian for years as we participate in industry association events where he aptly represents the aftermarket service industry's needs and challenges. I travel a lot for work and, in this particular occasion my wife's vehicle needed an oil change and basic services. I had no problem telling her to set the appointment with West Escondido as I knew she would be well taken care of and not sold something she didn't need. Job well done! She had to take a trip this week with the vehicle and I'm so happy I sent her out with it fully serviced! Thanks Brian and the team at West Escondido Automotive and Transmission!