First and foremost thank you for being a client and putting your trust in us. I am glad you reached out to me, as I can understand the concern you in this situation, but the true fact is we sourced and priced the lift shocks we quoted for your vehicle directly from Ford, Yes they are quite a bit more costly but we know they will not fail anytime soon, we had a lift shock fail once and a client was hit in the head with a trunk lid. So we no longer install offshore Lift shocks. I am sure you understand the liability we incur when installing something like this. If you have any other questions please let me know. Once again thank you for reaching out.
We do want to apologize, I Know Chris reached out to you, the proper coolant was installed in the Vehicle, the wrong coolant part number and description were accidentally invoiced on your invoice, we sincerely apologize for the confusion as this was clearly a mistake on our part.
Aside from that, they are always really nice and polite.
Thank you for reaching out, Seems there may be some confusion caused by the fact we did not send you your vehicle inspection, we apparently dropped the ball by not supplying you with the Electronic Inspection of your vehicle. I checked the Inspection this morning and the Technician did not recommend Wiper Blades as I believe you are referring to. The service Professional / Consultant Chris that was helping you in the office should have removed the recommendation after reviewing the Technicians inspection, as they were no longer being recommended. I sincerely apologize as Chris dropped the Ball by not sending you the copy of the Inspection and then not removing the recommendation. It is our goal to always provide you with the highest level service, we perform our inspections 100% and would never recommend UN need repairs or service. This was a breakdown of communication internally and externally on our part. Please accept my sincerely apology! – Brian Bowersock. I would be happy to call and speak with you if there is a convenient time to do so, please let me know. 760-741-0071
I wanted to follow up with you, Tim the Escondido Location Manager reached out to you this week as we wanted to make sure you are taken care of. I did take some time and look through your Vehicles history to find that in 2011 we recommend an oil pressure sensor that was declined and never replaced. Then a couple weeks ago in 2018 was the first time we have seen the vehicle for 7 years, there was an oil level light on after the service we performed, we cleaned the level sensor at no charge for you. If the light has returned as stated it may need the level sensor replaced. This sensor is not related to oil pressure, it is related to oil level. Besides cleaning this sensor at no charge for you this past visit we have not worked on the Level Sensor. I hope this helps clear up the confusion, if I can help in any way please let me know.Brian Bowersock 760-741=0071
2. When I picked up my car, it appeared the outside was washed??, but the interior had grease on the steering wheel and side door handle. I didn't notice the grease until I looked at my hands. My hands were covered with grease and on the way driving the car home, it was necessary for me to stop and clean the steering wheel and wash my hands...they were soooo dirty. The paper napkin I used was very greasy.
3, The fellas at the counter were not customer friendly or very pleasant, either.
It might help if they smiled when they told me the repair would be $2000.
4. A few days before I took my Mercedes to a different shop and the experience was so very different. It was a five star experience.
Shame on AAA for proudly highlighting a one-percent discount selling point. Four stars out five because I am disappointed with you for offering a one-percent discount and thinking that will bring in AAA customers for auto repair.
I wanted to reach out and thank you for your trust in us and allowing us to service and repair your vehicle, it means a lot to myself and the whole West Automotive Group. I do apologize about the discount disappointment, the discounts are set by AAA. I am here to help in any way I can if you would like to discuss fuirther please give me a call at your convenience at 760-741-0071, Brian Bowersock