Aside from that, they are always really nice and polite.
Thank you for reaching out, Seems there may be some confusion caused by the fact we did not send you your vehicle inspection, we apparently dropped the ball by not supplying you with the Electronic Inspection of your vehicle. I checked the Inspection this morning and the Technician did not recommend Wiper Blades as I believe you are referring to. The service Professional / Consultant Chris that was helping you in the office should have removed the recommendation after reviewing the Technicians inspection, as they were no longer being recommended. I sincerely apologize as Chris dropped the Ball by not sending you the copy of the Inspection and then not removing the recommendation. It is our goal to always provide you with the highest level service, we perform our inspections 100% and would never recommend UN need repairs or service. This was a breakdown of communication internally and externally on our part. Please accept my sincerely apology! – Brian Bowersock. I would be happy to call and speak with you if there is a convenient time to do so, please let me know. 760-741-0071
2. When I picked up my car, it appeared the outside was washed??, but the interior had grease on the steering wheel and side door handle. I didn't notice the grease until I looked at my hands. My hands were covered with grease and on the way driving the car home, it was necessary for me to stop and clean the steering wheel and wash my hands...they were soooo dirty. The paper napkin I used was very greasy.
3, The fellas at the counter were not customer friendly or very pleasant, either.
It might help if they smiled when they told me the repair would be $2000.
4. A few days before I took my Mercedes to a different shop and the experience was so very different. It was a five star experience.
It wasn't cheap but it was very reasonable for the services rendered, and I am extremely happy with the results.