ReScore Reviews™ (47)
I have an open case with consumer affairs in hopes that they will buy the car back from me.
Do not purchase a Tucson with the dual clutch system. The car is not safe!
This is our 3rd Hyundai vehicle but likely our last because of this experience. So disappointed in the service and feel unsafe driving the car.
UNFORTUNATELY THE CUSTOMER IS CORRECT ON THIS ISSUE, WE FAILED HER!
ONCE I WAS INFORMED OF THIS ISSUE ALONG WITH HYUNDAI USA, WE WERE ABLE TO GET THE VEHICLE COMPLETED
AND BACK TO THE CUSTOMER.
CLIENT WAS APOLOGIZE TO FOR ALL THE DELAYS AND INCONVENIENCES.
To whom it may concern, customer came in on 06/02/20 for a oil & filter change service and a free (complementary) car wash, received a bad survey about car wash. also at this same time customer spoke with nick about right front running light not working.
customer came back in on 06/09/20 for a free (complementary) detail on vehicle, customer spoke with fix opt director Nick Mattson, who auth detail, & running light repair. was informed that the complementary car wash was not up to par,(recevied bad survey about detail not go enough.
customer came back in on 06/30/20 for the running lamp repair, Mr. Mattson auth to replace running lamp assy.
customer was told repair should take 1-1.5, but when tech removed tail lamp assy.
things change, found RODENT DAMAGE to wiring harness to the running lamp assy.
customer was told as soon as we found out what issue was.
repair was done for FREE!!!
Still recevied a BAD SURVEY..
so in the spirit of customer service, I beleive the customer should probably try a different dealship.
because clearly were not on the same page.
THIS WAS A SALE ISSUE, CAR HAD TO GO TO THE BODY SHOP FOR DENT A PAINT REPAIR.
NOT SURE WHO TOLD THE CLIENT IT SHOULD BE ONE DAY FOR PAINT WORK.
BUT MR. ROSETE WAS UPDATED AS THE INFO CAME IN FROM THE BODY SHOP.
contacted Mr. Ball
customer is very happy with service .
customer would like to take another survey..
contacted Mr. Ball
customer was happy with service , and would be willing to take a new survey.
I have never had any problem w service, scheduling, and work was done as promised.