Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 679 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
96% Would Recommend
Latest Review 8 days ago

Reviews


CL
CHERYL L.
Jacksonville, FL
Toyota Camry Solara
Verified Customer
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12/05/2019
Great service!
Westside always does a complete check of my automobile. I trust them!

CB
CAROLEE B.
Kia Soul
Verified Customer
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11/27/2019
The communication
I spoke with two people while my car was getting fix which is Al and Chris and they both was great and very helpful. Outstanding customer service. And had my vehicle fix with in a short length of time. I definitely would recommend people To use west side automotive

JH
JAMES H.
Jacksonville, FL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2019
SERVLICE
We brought our Car into Westside for a normal oil change and they took the time to check the filters, windshield wipers and tires even though we did not ask for this to be done. This was special as we are taking a trip for Thanksgiving and now I feel our car has been thoroughly updated and we will not have any trouble. Thank you Al and Chris for a job well done.

JD
JASON D.
Jacksonville, FL
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019
Always a pleasure
No matter what I'm having done to my vehicle, I always trust that Westside automotive will do a great job. I've had everything from an oil change to a complete engine replacement and never had any complaints. Keep up the great work!

Verified Customer
Jacksonville, FL
Hyundai Tucson
Verified Customer
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11/15/2019
Wonderful shop
Fast service. Reasonable costs. Always a pleasure.

BW
Billie W.
Jacksonville, FL
Buick LeSabre
Verified Customer
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11/15/2019 Category: Service
Billie said this business has been working on her vehicles for about 34 years. They don't do unnecessary work on the vehicle, don't waste time, there isn't an unnecessary wait, they get right down to business, and have the vehicle done overnight, depending on the severity. The employees have a reputation at being very honest, very competent, fine people who know her personally and are conscious at keeping her safe.
This review was collected via phone interview by Customer Research Inc.

FS
Fred S.
Jacksonville, FL
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Fred said he has been a customer for ten years and was always satisfied.
This review was collected via phone interview by Customer Research Inc.

WB
WHITNEY B.
Jacksonville, FL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019
Great car shop
I love this shop. Always do a good job on my car. Great customer service, great stuff. I also get my car done the same day when I drop it off. I just love westside automotive 😊

DW
DAMON W.
Jacksonville, FL
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2019
Electric Seat Motor
They conducted a diagnostic on my driver side seat & determined that 1 of 4 motors was not working in my Kia Optima. The seat had reclined all the way down & I could not get it back up. They did not have the motor in stock & it would have taken a couple of days for it to come in so they (Chris) got the seat to come up, if & when I want to get the seat motor replaced they will order it & not charge me a diagnostic fee again. The seat is up & work great. Highly recommend Westside Automotive.

NN
NOEL N.
Jacksonville, FL
Ford Explorer
Verified Customer
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10/17/2019
Great Service
Reliable service at a fair price. Been using Westside for car repairs for the better part of 30 years. My father did business with Westside before me and never had a complaint. Highly recommended.

TA
Terrance A.
Florida
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Terrance said the business provided good customer service.
This review was collected via phone interview by Customer Research Inc.

HL
Harole L.
Florida
Cadillac XTS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Harole said the business provided pretty good service.
This review was collected via phone interview by Customer Research Inc.

LI
Lavance I.
Florida
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2019 Category: Service
Lavance said what he had done at this business was more expensive than he expected.
This review was collected via phone interview by Customer Research Inc.

GP
Greg P.
Jacksonville, FL
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019 Category: Service
Greg said the staff is excellent. They do a good job and stand behind their work.
This review was collected via phone interview by Customer Research Inc.

AM
ANN M.
Jacksonville, FL
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019
Prompt service
The service available same day and timely completion of needed repairs.

PS
PAMELA S.
Jacksonville, FL
Nissan Frontier 2WD
Verified Customer
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09/24/2019
Very helpful, courteous and friendly Service
I have been coming to Western Automotive for several years and I am very pleased with the Service!
Al, the Manager and Chuck, one of the mechanics have been very helpful to get my Nissan Frontier fixed and all my questions answered promptly. They are always very personable and very professional and I highly recommend Western Automotive to others! Thank Ya'll both do for all you do to help me, Sincerely, Pamela ♡

CM
Calvin M.
Florida
Nissan Frontier 4WD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Calvin said his vehicle seems to be doing good and not acting up like it was. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CP
Chris P.
Jacksonville, FL
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Chris said they are really great. They do excellent work. Their prices are fair. They do not try to rob their customers.
This review was collected via phone interview by Customer Research Inc.

JL
JOHN L.
Jacksonville, FL
Honda Accord Cpe
Verified Customer
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09/01/2019
Honda
Thank you Thank you cant say that enough, great job. Signed Mrs, L

RB
Randy B.
Orange Park, FL
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2019 Category: Service
Randy said the business did a great job. They got his vehicle in and out. Al treated him right and they were good people.
This review was collected via phone interview by Customer Research Inc.

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