Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51
4.5

( 2245 Reviews )

ReScore Reviews™ (54)

ReScore
Overall Rating 4.2777796/5Overall Rating 4.2777796/5Overall Rating 4.2777796/5Overall Rating 4.2777796/5rating 4.2777796
Original
Overall Rating 2.2037/5Overall Rating 2.2037/5rating 2.2037rating 2.2037rating 2.2037
91% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Jacksonville, FL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2019 Category: Service
Car service
Convenience and staff always friendly.

JM
James M.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Quick service
In and out in no time. Software update and oil change plus a wash. In less than two hours. Schedule your appointment first!

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Good customer service
Always great customer service, which makes outweighs the overly long wait time.

Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019 Category: Service
Awesome Service
Great service and parts...

DS
Dorthy S.
Jacksonville, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/24/2019 Category: Service
Close to home dealer where I bought me car.
Staff could be friendlier. More like family, not just business.

Verified Customer
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/23/2019 Category: Service
Timeliness matters.
Customer care is a big deal.

OS
Ollie S.
Jacksonville, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Excellent
Great service, friendly, courteous, all around good business, the only place to go !

Verified Customer
Jacksonville, FL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2019 Category: Service
Service
The only issue I have is that you guys advertise shuttle service so that customers wouldn’t have to hang around and that wasn’t offered I had to take ubers so I wouldn’t have to sit around.

ZZ
Zenobia Z.
Jacksonville, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019 Category: Service
Proficient
They always provide professional service

Verified Customer
Jacksonville, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2019 Category: Service
Better but still needs work.
This was better than my last 2 experiences. Still a lot of work to do but my Service Tech really took into consideration my time and got me in and out and called me and didn't leave me stranded all day without a vehicle and I really appreciated that. I say yes to recommendation because you have to get your car serviced but customer service focus needs to be worked on.

JC
Joseph C.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Fast service
Friendly Plesant

Verified Customer
Jacksonville, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2019 Category: Service
Service Appointment
Wait time is too long.

LC
Linda C.
Callahan, FL
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Service
Staff friendly. Wait time was as expected. Car wash was not very good this time.

DH
Debra H.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/14/2019 Category: Service
Waiting time
Waiting time

LW
Linda W.
Jacksonville, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Service Advisor
Great service for service advisor.

Verified Customer
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Awesome Parts and Service
Service was great. Sherman was very nice and helpful. Parts Counter people were great.
RICHARD R L., Service Manager from Westside Hyundai responded on 03/12/2019

AA,

  We really appreciate your years of coming here and bring all of your Hyundais here for us to service.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

SM
Shawanna M.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Service
Awesome
RICHARD R L., Service Manager from Westside Hyundai responded on 03/12/2019

Shawanna,

  Thank You for your reviwe.  I am glad we were able to give you a good experience.  Many happy returns!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

JC
Joseph C.
Jacksonville, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2019 Category: Service
Every time I take my car good service
Great service and people love my Santa Fa Sport
RICHARD R L., Service Manager from Westside Hyundai responded on 03/08/2019

Thanks Joe! 

  Have a GREAT weekend!  Love helping to keep that Santa Fe riding smooth and shining bright ;-)

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

EM
Eric M.
Jacksonville, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Great service
Thanks for the service
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

Eric,

  Thanks for choosing us to provide you service!  You keep bringing in that Sonata and we'll keep doing our best! 

Deal? :-)

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MW
Mechelle W.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
Great Job!!!
Awesome customer service, starting with the service techs who greets you outside soon as you pull into service.
RICHARD R L., Service Manager from Westside Hyundai responded on 03/07/2019

Well well well Mechelle That's a totally awesome review!!!! Can't wait to be the first to greet you on your next visit!

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050