Overview

Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

2215 Reviews

ReScore Reviews™ (54)

ReScore
Overall Rating 4.2777796/5Overall Rating 4.2777796/5Overall Rating 4.2777796/5Overall Rating 4.2777796/5rating 4.2777796
Original
Overall Rating 2.2037/5Overall Rating 2.2037/5rating 2.2037rating 2.2037rating 2.2037
91% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


KS
Keith S.
Jacksonville, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2019 Category: Service
The friendliness of the staff... Also the massage chairs
I know Hyundai dealership is a great place to purchase a vehicle from... Also family and friends have also purchased from Hyundai dealership.

TW
Tanya W.
Jacksonville, FL
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/27/2019 Category: Service
Needs improvement
Overall wait was ridiculous

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2019 Category: Service
Customer
Service department gentleman was very professional in assisting me with purchasing a tire for my car. He listened as I explain what was going on with my car , with a smiling face.

Verified Customer
Jacksonville, FL
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Update
Need to update waiting area for service.

PA
Pablo A.
Jacksonville, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
The warm and friendly atmosphere..excellent service !
I will definitely be coming back..
Very happy 😆 customer
Thank you for what u do.

DR
Donald R.
Jacksonville, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/24/2019 Category: Service
customer lounge neeeds improvements
see previous comments

PP
Phadra P.
Jacksonville, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Nn/a
Excellent

Verified Customer
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/23/2019 Category: Service
Check Engine Light
I have been in now twice due to the check engine light keeps coming on. Now need to take more time off from work to get them to look at the car again. This is a NEW car. I should not be dealing with these issues.

JJ
Jason J.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2019 Category: Service
Nice courteous people
Not pushy, lets you determine what you want.

AH
Ashley H.
Jacksonville, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/22/2019 Category: Service
Oil change
See prior comment

DF
Dianne F.
Jacksonville, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2019 Category: Service
Oil change
Good

LJ
Lamar Darnell J.
Jacksonville, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/20/2019 Category: Service
Friendly staff bad service
Took over a hr for an oil change and that was with me opting out of inspection and car wash. Want informed about time or wait until after complaining several times to different people about amount of time it was taking. Poor communication.
ALLAN A. from Westside Hyundai responded on 04/22/2019

Im sorry that your oil change took longer than was communicated.  We are working on our processe to make it faster and smoother for you.  Please come back and see our Service Manager so we can address your issues and get it resolved for you.  Thanks for your comment.


RC
Robert C.
Jacksonville, FL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
As promised
My scheduled appointment was done with no surprises. I appreciate this very much. Thanks

DA
Diane A.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Nice staff, complete work on time, repairs reflect quality work.
Westside Hyundai has consistently provided quality service. work has been completed timely, appointments are made easilyvia on line or a call.
RICHARD R L., Service Manager from Westside Hyundai responded on 04/19/2019

Thank you for your kind words.  Glad we could service you and hope to see you again soon.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050


Verified Customer
Jacksonville, FL
2012 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2019 Category: Service
Service
Overall, it's a good place. Fixed my car multiple times with no complications.

Verified Customer
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Service
Excellent service
RICHARD R L., Service Manager from Westside Hyundai responded on 04/19/2019

Thank you for letting us take care of you.  Hope to see you again soon.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

MC
Mark C.
Jacksonville, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/17/2019 Category: Service
Sales
The Service

LS
Lawrence S.
Jacksonville, FL
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/16/2019 Category: Service
It's the Emplyee's
average dealership with good employee's
RICHARD R L., Service Manager from Westside Hyundai responded on 04/18/2019

Thank you for bringing your vehicle in for Service.  I see we did a complimentary oil change and tire rotation for you.  Please tell us how we can better service you next time.  We would love to have you back again.

Richard Lupo
Service Manager
Westside Hyundai
rlupo@hananiaautos.com
904-384-0050

Verified Customer
Jacksonville, FL
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2019 Category: Service
Oil change
Quick and professional

Verified Customer
Green Cove Springs, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Tire Service
The Service personnel was very professional and performed my services in a timely matter. I would recommend to family and friends.