ReScore Reviews™ (10)
David, Thank you for taking the time to comment on the recent servicing of your Santa Fe. As a new Hyundai Dealer we appreciate your concerns about the small nature of our faility. It is the facility that has been selling Hyundais in the local area since 2002. As we grow we will in time enlarge our facility, in the interim we will do our best to make every service experience as comfortable as possible at a competititve price. As our service staff gains experience their llevel of professionalism will grow as well. I thank you for being patient with that process and hope that you'll provide us other opportunities to better serve you and your Santa Fe in the future. Rick
I'm so happy that I decided to give Hyundai a second chance after Gateway sold it, because it's nice to feel appreciated . Keep up the good work ladies.
From check in to MPI to check out .
Angie will always put a smile on your face and help in anyway she can and Sarah is friendly and works with your budget when forming an estimate .
Very good work done, Thank you !!
PS: Got any batteries ??
Thank-you for sharing your concerns regarding a new noise that you experienced and/or are experiencing after the last service. I asked Fred Ernst to give you a call to review your concerns, but can not at this time confirm that he did so. Just in case Fred, Angie or Sarah have not contacted you I will ask Angie to give you a call or send you an email in the next day or two. Thanks for your patience as your patronage is important to all of us at White River Hyundai. I hope you and your family have a wonderful Holiday Season. RickRichard MacLeay
White River Hyundai
These people truly care about their customers and I tell all of my friends to get their vehicle serviced here there may be a slight wait but that's the price you pay for great customer service and the wait is only because there are so many loyal customers
John, Thank you for your candid comments regarding your last service experience. We understand your loyalty to Gateway and their staff; I actually find that loyality to be refreshing. Our challenge is to do our best to better understand what you liked about the level of service you received in the past and to do our best to do the same. To that end, I'd like permission to give you a call you in the near future to discuss with you how we can improve our services to earn your future patronage. Please email me at firstname.lastname@example.org to provide me the best number to call you and the best date/time to do so. I would also like to take this opportunity to apologize for the fact that the tire pressure settings were not accurate, understanding that such a simple task doesn't require Hyundai product training, which all of our techs do receive. We appreciate your business and hope to have an opportunity to regain your faith in us in the future. RickRichard MacLeay
White River Hyundai