Sorry that you felt your visit with our shop was not to your liking.
But let me add that you were told on the phone originally that are base Maryland State Inspection was $88. You were instructed to drop vehicle off at 1:00 do to our work load (you chose to wait, but were still informed that it would be approximately 3 hours). You were also informed upon arrival that you had tint on your windows and that would cause you vehicle to fail and it was an additional $20. (Which Service Manager waived) Upon road test of vehicle when turning steering wheel cover would turn and vehicle would still go straight. This causes a safety issue, hence rejection. The extra charge (which again was waived) is due to additional State approved equipment required to perform testing.
I told my dealer good bye years ago.