I sincerely apologize that you had a less then stellar experience on your last visit. I was sure you would have wanted to write about that you brought your car in thinking you needed brakes and were amazed at our honesty to tell you that you didn't. But your concerns can always be addressed with myself or our front counter service manager. We can also make notes for any customers car to prevent these issues. But let me explain why they did happen; when vehicles are brought in for an oil change, we always perform a free 30 point inspection. When vehicles are brought into our shop and are on "auto headlights" the lights will stay on because the vehicle is indoors. So we turn them off as to not kill your battery. Part of our 30 point inspection is also to check all your lights including high beams. not putting your lights back in "auto" was an oversight on our part. We serviced your vehicle on a Saturday and parked it for your pickup in front of our office that was in our view the whole time. But we will make sure it is locked for you in the future.